Reservations Agent- internal and external vacancy in Istanbul Turkey

About the Role
To efficiently and accurately answer all internal and external phone calls in a timely and efficient manner. Accept and administer all reservations in accordance with established Shangri-La Hotels and Resorts standards and procedures.

• Confidently and accurately read room availability with Yield Management understanding
• Have thorough knowledge of all room types & rates, their location & amenities; be familiar with all Hotel facilities.
• Complete & process all reservations/ amendments/ cancellations made by telephone, fax, email, Central Reservation System [Opera], or internally.
• Driven to confidently upsell hotel products while aiming to reach daily and monthly targets
• Respond to all guests calls and emails in a timely manner
• Maintain professional communication with all guests and efficiently handle requests that may arise on shift.

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