Full Time - Spa Receptionist- exceptional experiences vacancy in Moscow Russia

Responsibilities:

Guest Scheduling and Check-In:

• Schedule services for individuals and large groups using spa/salon reservations software system (e.g., Rio, SpaSoft).
• Call guests to confirm date, type, time, and preferences for scheduled services.
• Answer questions about services available in the spa/salon to assist individuals in selecting a service.
• Check in guests for appointments by looking up name and checking a box to indicate arrival using the appropriate software (e.g., Rio, SpaSoft).
• Advise providers of last-minute changes or additions to schedule (e.g., different service, different guest, cancellation).
• Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations.
• Continually update the guest reservations/cancellations list by entering information in the reservations software system (e.g., Rio, SpaSoft) throughout the day.

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