Experience:
AJ&J CONTRACTING, SYRIA
ASSISTANT TO GENERAL MANAGER
(Mar 2017 – Present)
• Serve as a senior team member to assist the General Manager in dealing with key activities, deadlines and business objectives, including translating communications in both English and Arabic.
Compile weekly financial reports in accounts receivable and payable project's payments and cost figures.
• Supervise administrative, HR, training, and employee affair functions. Promote and advertise the company image. Manage the purchasing department and ensure the proper policies are in place, including all receivable and payable accounts.
• Train office staff, track the progress and implementation of projects, including project deadlines. Maintain records and statistics on personnel related data, such as hires, transfers, performance appraisals, rewards and promotions.
AJ&J CONTRACTING, SYRIA
ASSISTANT TO GENERAL MANAGER
(Mar 2017 – Present)
• Serve as a senior team member to assist the General Manager in dealing with key activities, deadlines and business objectives, including translating communications in both English and Arabic.
Compile weekly financial reports in accounts receivable and payable project's payments and cost figures.
• Supervise administrative, HR, training, and employee affair functions. Promote and advertise the company image. Manage the purchasing department and ensure the proper policies are in place, including all receivable and payable accounts.
• Train office staff, track the progress and implementation of projects, including project deadlines. Maintain records and statistics on personnel related data, such as hires, transfers, performance appraisals, rewards and promotions.
PNC BANK, LANSDOWNE, VIRGINIA,
U.S.A BRANCH SUPERVISOR
FINANCIAL SALES CONSULTANT IV (MORTGAGE LOAN ORIGINATOR)
(Dec 2016 – Mar 2017)
• Supported all aspects of branch, including individual and team performance. Built a high performing team through the attraction, on-boarding, coaching and development of branch team members.
• Supervised & led the branded sales process to proactively achieve sales targets and customer loyalty. Led the sales team, continuously reached individual and team sales goals and played a vital role in increasing the branch revenue.. Exercised sound decision making to identify and mitigate potential risk.
• Grew branch revenue through acquisition and share-of-wallet growth of consumer households. Provided solutions and advice to improve client financial well-being. Led effective problem resolution.
• Coached employees to achieve performance expectations. Assisted in the performance management process of all sales associates. Worked with Management for staffing needs to include goal setting, performance review, work and vacation scheduling.
PNC BANK, OAKTON, VIRGINIA, U.S.A
FINANCIAL SALES CONSULTANT III (MORTGAGE LOAN ORIGINATOR)
(Aug 2016 – Nov 2016)
• Managed the customer experience by identifying opportunities to improve the customer's financial wellbeing and options for managing financial transactions by leveraging technology, tools and resources.
• Acquired and deepened the branch customer base through a variety of proactive sales and service activities. Provided products and services available through the retail banking branch, as well as retail lending products and services.
• Drove proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, appointment setting, and ultimately elevating client loyalty. Promoted financial ideas and solutions from new and existing relationship resulting in increased revenue generation.
• Managed risk through adherence to all policies and procedures. Demonstrated a heightened scrutiny to identify and avoid loss. Managed and evaluated operational processes and procedures and ensure compliance with local and company policies.
UNITED BANK, MCLEAN, VIRGINIA, U.S.A
SALES ASSOCIATE
(Nov 2015 – Jul 2016)
• Ensured delivery of excellent customer service throughout the bank by adhering to sales and service standard and protocols. Kept up-to-date on bank products and services to effectively provide financial solutions to customers.
• Effectively profiled customers, opened accounts, and crossed-sells appropriate bank products and services. Communicated the bank's products and services to clients.
• Responsible for branch opening/closing procedures. Assisted in opening/closing of branch vaults under dual control. Contributed to the fulfillment of the bank's objectives and goals by performing as a team member in allocating and coordinating the workflow.
AJ&J CONTRACTING, SYRIA
ADMINISTRATION/PURCHASING MANAGER
(Jan 2010 – Oct 2015)
• Engaged on behalf of the GM with senior team member to assist in dealing with key activities, deadlines and business objectives.
• Successfully managed the administration department and oversaw the completion of constructions of two major projects in Syria Supervised administrative, personnel and employee affairs functions.
• Supervised HR functions including training office staff in administrative tasks. Maintained records and compiled statistics concerning personnel related data, such as hires, transfers, performance appraisals, rewards and promotions.
• Compiled weekly financial reports in regards to accounts receivable and payable project's payments and cost figures. Managed and approved all receivable and payable accounts.
• Managed the purchasing department and ensured the proper policies are in place.
EXXONMOBIL CORP, FAIRFAX, VIRGINIA, U.S.A
DATA PRICING/ CLIENT SUPPORT
(Nov 2000 – Dec 2002)
• Performed daily quality assurance checks and assured data integrity for the SAP application. Ensured information was acquired and integrated from all departments at ExxonMobil, including, but not limited to: Lubes, Fuel Refineries, Procurement, Production, Costing and Supply Chain.
• Performed technical work for the Central Data Group (CDG). The (CDG) is responsible for assistance to all fuel and lube businesses in America, Europe, and South East Asia.
• Performed material coding for all ExxonMobil products and cooperated with manufactures for product pricing. Researched, compiled, and created Bill of Materials (BOM) specifications.
• Provided technical assistance and customer service using Remedy to business clients using the SAP-R3 application.
Education:
Strayer University - USA / B.S in Business Administration / First Year
Al Tanmya Education & Development / Intermediate Accounting / Completed
Al Tanmya Education & Development / CMA (Certified Management Accountant) Part 1 / Part 2 in Progress
Skills:
Conceptualize and implement financial strategies, maintain relationships, deliver quality customer service in sales/marketing, business development, project management, team management, procurement, sales/service training, and team management.
Outstanding communication skills, written and verbal, in both English and Arabic.
Microsoft Office, Outlook, Lotus Notes, SAP, Impact 360
Additionally:
Over 20 years’ experience in various business domains with international experience in the United States, Dubai, and Syria. Excellent skills in financial management.