Server vacancy in Abu-Dhabi UAE

IT Service Desk Agent (Female)
We are seeking a competent IT service workdesk representative to give fast and timely technological aid to our clients IT System. Job summary Providing Degree 1 remote technological aid, obtaining events, solution requests, as well as consumer inquiries using calls and also emails. Categorizes and prioritize tickets based on the pre-defined standards. Try to deal with all solution requests instantly as well as follow up to make certain resolution. Requesting feedback and also actively advertise and also market Convivo services, consisting of aiding with high quality assurance and also client contentment studies. Create monthly solution desk records to evaluate repeated cases and also root causes. Offer comments to enhance processes and procedures within the team permitting solid service concentrated deliverables. Required Abilities as well as Experience: Windows 7, Windows 10, Office 365 and MS Office tools. Arrangement as well as troubleshooting of Outlook and various other Email Customers. Configuration and also troubleshooting of network and also standalone Printer/scanner. End individual administration (Basic computer, Individual Data Movement/ Individual Account etc.). Submit Share monitoring (Neighborhood documents server share/ OneDrive/ Google Drive etc.). Standard customer administration on Active Directory such as user production, appointing to groups and so on. Experience with OS implementation tools like Ghost, Acronis etc. Criterion software installation, Arrangement as well as repairing such as O365, Adobe, Chrome and so on. Capability to operate in a team atmosphere, connect technological details, both spoken and also created, to a variety of end-users. Ability to effectively focus on and also handle several tasks all at once. Fundamental ITIL expertise is a plus. Interested candidate may send their curriculum vitae to: [email protected] Brief Description. Job Feature:. IT Solution Desk Agent. Job Degree:. Mid-Senior Level. Job Status:. Full-time. Income:. 2,500 - 3,000 AED. Published On:. 08 July, 2020.