Retail Sales Consultant
Role purpose
To use phenomenal customer solution whilst maximising all first sales chances as well as all future online sales.
Key responsibilities
Provide excellence in customer care
Comply with the sales process in order to maximise sales and also promote to all clients our online products range for all transactions- Travel Money card, Online Sales etc
Accept the Digital mindset-- Social Media-- Google assesses/ Facebook/ Instagram
Understand features and also advantages of all Travelex product
Utilize every chance to upsell and cross-sell
Identify the indication of suspicious purchases and also reduce feasible impacts of the sale
Abide by promotional advertising deals
Manage till supplies
Achieve private KPIs/ targets
Fully investigate overs and also shorts (distinctions) and record
Stick to business and also location plan as well as procedures, including Audit, Danger, Wellness & Safety And Security, Security as well as client service demands
Ensure conformity to lawful and corporate requirements
Keep high standards of housekeeping and presentation of stores
Add to the success of the group
Full training within needed timelines
Any kind of various other reasonable guidelines as called for by the company
Role-specific experience and skills
Retail, cash money handling and/or financial experience
Excellent client service abilities
Excellent mathematical capability
Excellent knowledge of product, solutions and also treatments
Shown experience working with computer system systems
Capability to function individually in addition to in a team atmosphere
Ability to deal with routine activities with attention to accuracy and also information
Flexibility to work different changes as well as areas as called for
English language skills
General experience as well as individual top qualities
Self-aware, broad-minded with a high level of personal as well as specialist integrity
The capability to build as well as handle relationships, creating count on and also trustworthiness with consumers, companions, peers, groups, inner as well as exterior stakeholders
A strong record of performance delivery in their area of knowledge, via enhanced sales and/or performance versus KPIs
The capability to evaluate concerns and also fix troubles
Drive client emphasis in everything we do to acquire and also retain high top quality clients for the long-lasting success of Travelex
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valid through: 2022-05-30