IP Transport & Security Associate Specialist (Qatari Only)
Role objective:
IP transport & Protection Associate Expert will become part of Network operations facility (NOC) front workplace group responsible for 24X7 tracking of Mobile as well as taken care of network components. He/she will be accountable in supporting L2 designers for event administration associated to IP transportation domain name, rise to next level for resolution after performing fundamental predefined troubleshooting approaches and prepare standard medical examination as well as KPI reports.
Key responsibilities and also choice ownership:
In charge of 24X7 tracking of IP transportation & Protection network on change basis with 3 8 hrs change daily
Ensure that difficulty tickets (TT) are elevated according to the concurred SLAs as well as carry out basic difficulty capturing as per the specified procedure.
Essence KPIs as well as checkup records of IP domain names regularly and as part of change management/event administration and also execute fundamental evaluation
Follow with 3rd celebrations and also sustaining vendors as part of event resolution and assure that the SLAs are intact with them.
Assistance L2 engineers for end-to-end Incident management for IP domain straightened with ITIL procedure.
Post-event Investigation & Maintenance Management
Efficiency Surveillance & Coverage
Performance Analysis & Management
Change Monitoring & Work Order Approval Administration
Program extra
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valid through: 2022-11-18