IP Transport & Security Associate Specialist (Qatari Only)
Role function:
IP transportation & Protection Affiliate Professional will certainly be part of Network procedures center (NOC) front office group responsible for 24X7 tracking of Mobile and fixed network elements. He/she will certainly be accountable in supporting L2 engineers for occurrence monitoring pertaining to IP transportation domain, rise to following degree for resolution after doing fundamental predefined troubleshooting approaches and also prepare basic checkup and also KPI reports.
Trick accountabilities and also decision ownership:
In charge of 24X7 surveillance of IP transportation & Safety network on change basis with 3 8 hrs shift per day
Make certain that problem tickets (TT) are raised based on the agreed SLAs as well as carry out fundamental trouble shooting based on the specified procedure.
Remove KPIs as well as medical examination reports of IP domain names regularly and as part of modification management/event administration and also carry out fundamental analysis
Follow with 3rd parties and supporting vendors as part of incident resolution and assure that the SLAs are undamaged with them.
Support L2 engineers for end-to-end Event administration for IP domain aligned with ITIL procedure.
Post-event Investigation & Upkeep Management
Performance Monitoring & Coverage
Efficiency Analysis & Monitoring
Adjustment Monitoring & Work Order Approval Administration
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valid through: 2022-11-19