Assistant vacancy in Springfield USA

The Guest Operations Specialist is responsible for upholding the Briscoe & Shaw cleanliness and appearance standards in all of our apartments. Primary responsibilities include preparing apartments for our guests by conducting cleanliness inspections, WiFi and TV equipment testing, liaising with the Housekeeping team, and building maintenance to make our temporary homes are perfect for every one of our guests. Adhering to the Design Guide, the Guest Operations Assistant ensures the proper placement of all furnishings and household goods and maintains guest-supply amenity levels. This role participates in the rotational after-hours, on-call program, handling guest issues, including guest lockouts and emergencies.

ESSENTIAL FUNCTIONS

• Demonstrate Briscoe & Shaw's core values in all guest, supplier, and colleague interactions.
• Meet and Greet Customers and Guests.
• Conducts cleanliness inspections and ensures furniture placement according to the Briscoe & Shaw's Design and Housekeeping Standard Operating Procedures (pre-move-out, departure, and pre-move-in inspections).

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