Enterprise Service Manager, ProServe Energy
DESCRIPTION
The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) based in the UAE that can manage the working relationship with global Energy organizations develop a long-term Professional Services strategy and execute that strategy within those accounts.
AWS Professional Services for Energy (PSE) are helping some of the largest and most innovative Oil Gas and Utility companies to seize new opportunities through the energy transition. PSE helps the Energy industry to embrace the benefits of cloud technology adoption optimising both existing and new business ventures and enhancing the capability and capacity for innovation at pace.
As a team we bring a wealth of cross-industry capability in AWS. If you are adaptable and ambitious and want to help shape the future of PSE read on.
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Key job responsibilities
The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development relationship development delivery oversight and program management in those accounts.
Our team collaborates across the entire AWS organization to bring access to product and service teams to get the right solution delivered and drive feature innovation based upon customer needs.
We are looking for:
• Long-term development of Global Organizations
• Engagement with customers to understand their business drivers and application portfolio
• Development of long-term Cloud Strategy
• Identification & development of specific opportunities and business value propositions
• Deal shaping including estimations and deal pricing
• Contract negotiations & closing
• Planning and implementation of a portfolio of projects including budget & deliverable responsibilities
• Mitigation of delivery risks & issues
• Overseeing delivery of projects and ensuring high quality delivery
• Acting as single person of contact for Customer executives developing deep trusted relations
• Envisioning for and inspiring customers and educating them on AWS services
• Coaching customer and partner teams to be self-sufficient
This is a customer facing role working with Global clients. You will be required to travel to client locations when needed.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasn’t followed a traditional path or includes alternative experiences don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home there’s nothing we can’t achieve in the cloud.
We are open to hiring candidates to work out of one of the following locations:
Dubai ARE
BASIC QUALIFICATIONS
• Extensive experience of IT consulting/management experience with demonstrated IT Digital Transformation experience in customer-facing roles.
• Business consulting experience in transforming customer operations through technology including cloud adoption IOT ML/AI and automation.
• Experience with account growth sales quotas project and program deliveries etc.
• Large company account executive experience (ideally in Oil & Gas and/or Utilities) in IT and business consulting including relationship management achieving growth targets high customer satisfaction achievement project portfolio management and contract negotiations.
• A proven track record of managing and delivering large-scale enterprise IT programs
PREFERRED QUALIFICATIONS
• Experience with contract and statement of work development.
• Digital Transformation consulting background including managing sales solution development legal negotiation
• Background in enterprise IT management frameworks (e.g. COBIT ITIL cyber etc.).
• Broad enterprise systems technology experience including IaaS / virtualization technologies cloud ML/AI traditional and renewables power generation transmission utility retail E&P refining/chemical/wells process control and SCADA fuelling-retail and supply chain
• Experience with enterprise application and infrastructures including design build and operate global solutions
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views: 1.4K
valid through: 2024-03-15
