Resume Front Office Manager, Assistant General Manager in Kuwait Al-Kuwait

Front Office Supervisor | The J Hotel and Spa, Beirut - Lebanon Greeting visitors, responding to their needs and providing them with the highest standards of customer service Managing room reservations and ensuring that the booking team is processing all enquiries accurately Recruiting new staff and providing them with necessary trainings after meeting with room coordinators to set training programs Conducting monthly meetings to evaluate performance and provide proper feedback to keep staff motivated Ensuring the implementation of standards and procedures and contributing to new best practices Hotel Management & Hospitality Consultant | Freelancer, Beirut - Lebanon Assessing the needs of clients and developing customized plans to increase occupancy, revenue per available room (RevPAR), and average daily rate (ADR) Developing marketing plans for each property based on budget constraints and goals Creating detailed actionable sales strategies to attract target customers Overseeing all aspects of the online marketing campaigns and website development methods Delivering training sessions in areas such as customer service and upselling techniques to maximize revenue opportunities at the property/hotel Assistant Front Office Manager | Hamra Urban Garden, Beirut - Lebanon Supervising all front desk activities including bookings, appointments, phone calls, and emails Training newly hired staff and communicating what is expected of them to ensure an accurate implementation of front desk objectives and procedures Attending to guests’ complaints while making sure that they are provided with an exceptional service Maintaining front desk office supplies and equipment, in addition to a clean area Conducting performance reviews with the front desk staff and share tips for a better performance Generating reports to be presented to the general manager Front Desk Receptionist | Bristol Hotel, Hamra - Lebanon Project Assistant | Lebanese Organization for Studies and Trainings, Beirut - Lebanon Collaborating with the project manager and the team in order to deliver a high quality finishing of the project Organizing schedules to meet deadlines and budgets plus allocating resources efficiently for loss prevention Creating spreadsheets to keep track of all available equipment, costs and loss if any Report updates verbally and in written form to the management

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Team Leadership Communication Conflict Resolution Negotiation Decision Making Adaptability Organization Skills Time Management Program Development Reporting Data Analysis Microsoft Office

Arabic English

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