Resume Logistics, Procurement in Oman Muscat

Logistics Officer - Aswat Al Madinah Creative Hub Khartoum, Sudan July 2021 – Present  Efficiently coordinate logistics operations, encompassing transportation, warehousing, and inventory management to ensure the timely delivery of products and materials to meet project requirements and deadlines.  Collaborate with vendors, suppliers, and internal teams to negotiate contracts and optimize procurement processes, managing costs while upholding high standards of quality.  Utilize logistics software and systems to monitor and update inventory levels, generating reports for informed decision-making and performance evaluation.  Implement process improvements and streamline logistics procedures, resulting in enhanced operational efficiency, error reduction, increased productivity, and cost savings.  Analyze post-program evaluations and feedback to make data-driven decisions for program optimization and improved participant satisfaction.  Supervise and actively participate in outdoor activities, preparations, and setups.  Coordinate and organize educational programs and workshops, overseeing schedules, materials, and resources to create enriching learning experiences for participants.  Collaborate with educators, subject matter experts, and facilitators to design and develop engaging educational content and activities aligned with program objectives and participants' needs.  Manage participant registration, communication, and feedback collection to ensure a smooth registration process and gather insights for continuous program improvement.  Participated in 3 projects within and outside the capital city of Khartoum: 1- Project: Nashoof  Collaborated in project planning, including venue selection, setups, transportation, and security, in alignment with program, communications, and finance departments.  Managed stock levels and facilitated the movement of goods, ensuring accuracy in incoming and outgoing shipments.  Verified purchase orders against stock levels and budgetary constraints.  Supervised logistics team members for availability and efficiency during project events.  Orchestrated payments for preparations and setups, coordinating with the finance department.  Prioritized the safety of team members, audience, contractors, and equipment. 2- Project: Al Manar  Engaged in comprehensive project planning alongside program, communications, and finance departments.  Procured all project requirements, particularly for state tours.  Conducted interviews and selections for state coordinators.  Supervised state coordinators to ensure seamless logistics for accommodations, workshops, and transportation.  Traveled to selected states for preparation missions, collaborating with state coordinators and DT Global local offices.  Facilitated required approvals and governmental applications through effective communication with authorities.  Managed payments for preparations and setups, finalizing invoices with the finance department.  Ensured the safety of team members, participants, and equipment during travel and workshops across targeted states. 3- Project: Full of Hope  Engaged in project planning, coordinating with program, communications, and finance departments.  Liaised with vendors to procure necessary project materials.  Monitored stock levels and oversaw the movement of goods for incoming and outgoing shipments.  Conducted location surveys to ensure suitability for project activities.  Managed approvals and governmental applications in collaboration with authorities.  Handled payments for preparations and setups, reconciling invoices with the finance department.  Supervised logistics and volunteer team members for availability and efficiency during events.  Prioritized safety measures for team members, participants, and equipment at project locations. Program Coordinator - Zoul Vision Khartoum, Sudan February 2020 - June 2021  Led and managed a team of technical professionals, providing guidance, coaching, and mentorship to ensure the team's success in meeting project deadlines and objectives.  Oversaw the planning, execution, and completion of technical projects, ensuring alignment with organizational goals, quality standards, and customer requirements.  Facilitated effective communication and collaboration within the team and with other departments, promoting a positive and productive work environment to achieve project milestones and deliverables.  Conducted performance evaluations, provided constructive feedback, and identified development opportunities for team members, fostering continuous growth and improvement.  Collaborated closely with stakeholders to define project scopes, requirements, and timelines, ensuring effective resource allocation and project prioritization.  Maintained a hands-on role in project execution, troubleshooting technical challenges, and providing technical expertise when needed to support the team's success.  Supported planning and coordination of programs and activities.  Ensured implementation of policies and practices.  Managed the budget and tracked expenditures/transactions.  Handled communications through media relations and social media. Inside Sales Representative at FedEx Express Dubai, United Arab Emirates July 2017 - October 2018  Acted as the primary point of contact between prospective customers and FedEx.  Initiated and maintained relationships with potential and existing customers through proactive outbound calling campaigns, showcasing FedEx Express services and promoting their benefits.  Conducted sales presentations, effectively communicating the value proposition of FedEx Express offerings and addressing customer inquiries and objections to close deals.  Utilized customer relationship management (CRM) tools to track leads, follow-up activities, and manage the sales pipeline, ensuring accurate and timely reporting of sales activities and progress.  Collaborated with cross-functional teams to coordinate shipping logistics and ensure smooth delivery processes, providing customers with real-time tracking updates and resolving any shipment-related issues.  Arranged face-to-face visit appointments with customers in the territory, ensuring the best customer experience.  Consistently achieved and exceeded sales targets by adopting a consultative sales approach, identifying customer needs, and tailoring solutions to match their requirements.  Participated in ongoing training and development programs to stay informed about updates to FedEx Express services, industry trends, and effective sales techniques. Customer Services Front-line Agent - TNT Express Dubai, United Arab Emirates November 2014 - June 2017  Provided exemplary customer service to clients by addressing inquiries, resolving issues, and ensuring a positive customer experience throughout their interactions.  Managed a high volume of inbound calls and emails, demonstrating exceptional communication skills and a strong ability to empathize and understand customer needs.  Maintained and managed emails for business-associated countries with TNT (UAE, Bahrain, Kuwait, and Jordan), ensuring efficient handling of customer requests.  Accurately recorded and documented customer interactions, feedback, and requests in the company's database, ensuring efficient and organized record-keeping.  Collaborated closely with cross-functional teams to resolve complex customer issues, tracking shipments, coordinating logistics, and providing timely updates to customers.  Assisted in developing and implementing customer service procedures, contributing to process improvements that enhanced service efficiency and customer satisfaction.  Participated in training programs to stay updated on product knowledge, service offerings, and customer service best practices, delivering accurate and up-to-date information to customers. Customer Services Front-line Agent - Aramex Express Dubai, United Arab Emirates August 2013 - October 2014  Provided exemplary customer service to clients by addressing inquiries, resolving issues, and ensuring a positive customer experience throughout their interactions.  Managed a high volume of inbound calls and emails, demonstrating exceptional communication skills and a strong ability to empathize and understand customer needs.  Accurately recorded and documented customer interactions, feedback, and requests in the company's database, ensuring efficient and organized record-keeping.  Collaborated closely with cross-functional teams to resolve complex customer issues, tracking shipments, coordinating logistics, and providing timely updates to customers.  Arranged collections and ensured the clarity of delivery locations and estimated time of arrival (ETA).  Assisted in developing and implementing customer service procedures, contributing to process improvements that enhanced service efficiency and customer satisfaction.  Participated in training programs to stay updated on product knowledge, service offerings, and customer service best practices, delivering accurate and up-to-date information to customers. Customer Services Front-line Agent - MTN Telecommunications Khartoum, Sudan July 2011 - October 2011  Delivered top-notch customer service by addressing inquiries, resolving issues, and providing information about MTN products and services in a clear and concise manner.  Managed a high volume of inbound calls and emails, ensuring efficient handling of customer concerns and maintaining a high level of professionalism in all interactions.  Utilized the company's customer service software to accurately log and document customer interactions, ensuring timely and accurate responses to inquiries and requests.  Collaborated with cross-functional teams to escalate and resolve complex customer issues, utilizing a proactive approach to exceed customer expectations.  Participated in training programs to stay updated on MTN's offerings, policies, and industry trends, delivering accurate and up-to-date information to customers.  Contributed to process improvements within the customer service department, enhancing service efficiency and optimizing workflows to enhance overall customer satisfaction.

Bachelor of Information Systems Bayan College for Science & Technology 2004 - 2008

Excellent skills and knowledge in logistics and shipping.  Excellent skills in computer programming and maintenance.  Excellent negotiation skills.  Excellent communication and interpersonal skills.  Excellent organizing and coordinating skills.  Strong leadership and team management skills.  Ability to perform under pressure.  Ability to work with diverse groups.  Ability to work in different communities.  Dedicated and exceptional at ensuring timelines are met and achieving desired goals.  Quick adaptation to new concepts.  Ability to work both independently and as part of an energetic team

Arabic English

Date and Place of Birth: May 30, 1985 – Sohar, Oman Nationality: Sudanese Marital Status: Divorced Driving License: Yes