Resume Hotel and Hospitality Industry in Canada Toronto

I am a highly motivated and results driven professional with skills and experience in Front Office operations, Guest relations and Reservations Departments in the Tourism and Hospitality Industry. I am currently working as a Customer Service Agent at Influx. I have previously worked as sales/customer service supervisor at Chritiana Cosmetic Company. I have also worked as a front desk agent, reservations agent and a call centre agent at Crowne Plaza Nairobi Airport, at Fairmont Mara Safari Club and at Kenya Airports Authority.

United States International University-Africa International Relations. September 2018- November 2019. University of Eldoret, Bachelor of Travel and Tours Operation Management. Second Class Honors, Upper Division. September 2013- May 2017. Bishop Sulumeti Girls High School, Kenya Certificate of Secondary Education. Mean grade B. January 2009 – November 2012. Serare School, Kenya Certificate of Primary Education. Mean of 349marks. January 2001- November 2008.

Customer Care skills such as listening & questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution. Interpersonal skills. I am able to work with different groups of people so as to foster healthy and productive relationship with clients and colleagues. Ability to promote and maximize sales opportunities always. Strong leadership and mentorship skills. Highly experienced in reservations, guests relations and ensuring highest guest satisfaction before, during and after their stay, skills and knowledge in check-in, check-out, cashiering and handling guests' requests. Familiar with supervision of a call center and front office operations. Strong Communication skills (verbal, listening, writing) and excellent Hospitality Skills. Ability to handle and maintain service equipment’s and service area in a professional manner. Proficiency and strong knowledge of OPERA System, MS Office applications, point of sale systems and cash registers. Highly self motivated and self-disciplined.

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I'm an outing person and my hobby is singing