Resume Human Resources in Canada Toronto

Operation Manager January 2020 - Current Oxford international group |Lagos, Nigeria • Determined operational strategies to bring procedures and personnel in line with company values • Planned and implemented recruitment strategies and judicious planning to achieve operational values • Through company-wide incentive program, decreased turnover 40% • Implemented a lean training program that turned a $120,211.60 monthly loss into a $96,169.28 monthly profit in six month. Trained all associates in Lean principles • Planned and managed crew schedules to align with business and project demands • Managed business successfully to uphold reputation for professionalism and results • Managed customer experiences with a close eye on customer and team member interactions, touch point and methods of engagement. • Developed team culture to foster success and continuous improvement • Spearheaded employee training programs and utilized conflict management techniques to optimize customer satisfaction and retention. Assistant Store Manager June 2019 –December 2019 Solmudia industry limited |sango-ota Nigeria • Oversaw payroll, scheduling, deposits, receipts to support purchasing and record-keeping • Managed customer experiences with a close eye on customer and team member interactions, touch points and method of engagement. • Settled customer complaint without needing to involve a manager • Assisted in the training of new sales associates adapting feedback and adhering to company policies • Daily report writing to be presented to the management Assistant Human Resources Director January 2017- May 2019 Solmudia Industry limited | sango-ota Nigeria • Brought in top candidates by establishing competitive compensation structures and benefit policies • Responded promptly to customer vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships. • Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere. • Compiled with corporate regulations, policies, and procedures to maximize safety, security and overall trust in organization and employees. • Listened to customer requests and speculations and made suggestions to appropriately fulfill needs. • Maximize employee satisfaction and decrease turnover with motivational strategies and enhanced training Social Media Manager April 2015 – December 2016 Virtual media network |Lagos Nigeria • Engaged daily with community using posts, stories, and tweets • Incorporated interesting and informative content, resulting in increased shares and followers • Implemented targeted social media strategies and specific campaigns to enhance reach. • Monitored social media content to maintain continuity across platforms. • Kept messaging consistent with company’s brand • Developed and executed social media programs to drive awareness and engagement.

Bachelor degree in Mass Communication

Digital marketing

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SKILLS • Goal setting • Employee training • Business intelligence • Process improvement • Customer retention