Skills:
Computer Hardware and Software Troubleshooting
Provide remote support to client
Provide support to client’s computer system (desktop/laptop/server/network)
Monitor and maintain windows servers, network, NAS and desktops under a support contract
Monitor and maintain antivirus & email security
Tracking and managing & compiling job report
Windows server administration
DNS / DHCP
Active directive (AD) creating new user assign group policy.
Monitoring and replying to helpdesk & support emails and inquiries.
Working with Microsoft Office package
Creating network Pool for users, TRUENAS
Outlook troubleshoot, PST file backup
Azure, Microsoft 365 suit support
Network Security Engineering
Virtualization support through, AnyDesk, ServiceNow
Printers troubleshoot,
Information and Data Security Analysis
Basic Programming (Java, C++, HTML
Social Media and Digital Marketing
Network Design, Security, Administration and Troubleshooting
Customer Service Management
Network configuration (routing, switching, cabling)
Computer Network Operation
Virtual Private Network (VPN
Additionally:
Completed Bachelors Degree in Cyber Security. Higher National Diploma in Computer Network. 3 years of Experience in Sri Lanka and 1 year in Qatar. nationality is Sri Lanka, Currently Working in Qatar as an IT Engineer, looking to upgrade my knowledge and improve my skills. I would like to work in Canada.
