Resume Human Resource Management in Kuwait Al-Kuwait

June 2022 - Current Al-Barrak Group - Group HR Manager, Kuwait Al-Barrak Group operates in Kuwait and the Arabian Gulf, in the sectors of contracting, construction, plastic production, chemical and automotive retail. Responsibilities: • Leading the Organization's HR Transformation Project – HRT • Designing and implementing strategic HR plans and technology, to maximize the value of our HR endeavors that will help the business as a whole. • Initiating and leading human resource programs and projects • Formulating strategic and practical plans to address human resource matters. • Devising plans and techniques to drive change and culture management. • Creating the HR budget and managing costs within the budget. • Articulating integrated HR policies, procedures, and workflows • Establishing control systems for compliance with business methods and HR practices, ensuring that the laws and regulations are followed in every geographical region. • Reviewing systems and processes and making modifications to address issues. • Revising compensation structure to ensure competitiveness. • Refurbishing knowledge of advancements in the field and presenting new ideas • Conducting research through various methods to identify a problematic situation and mitigate risks including financial risks. • Providing advice and recommendations to HR personnel for resolution of daily issues • Conducting investigations ensuring compliance with the labor laws • Taking initiatives to foster a positive work environment, high productivity, and enhanced performance workplace. • Analyzing data collected from satisfaction surveys, engagement surveys, exit interviews, turnover, absenteeism, training needs, as well as other issues, and providing periodical reports to the Senior Management • Designing and upgrading Onboarding, Orientation programs, and exit interviews. • Initiating cost-effective methods for recruitment, upgrading systems for high hiring standards December 2017 - February 2022 Senergy Holding Company K.S.C.P. (O&G) – Group Human Resources Manager, Ahmadi - Kuwait Senergy is an Oil and Gas services Company that operates in Kuwait and the MENO region. Primarily known as Eastern National Oilfield Services Co. ENOS for Oilfield Solutions Key Accomplishments: • Managed the HR services at all geographical areas (Kuwait, Pakistan, and Sudan). • Managed talent acquisition and covered all vacancies at all levels. • Used technologically relevant digital systems to manage payroll and benefits programs. Championed the ERP implementation for HR Module Design and implementation - Odoo. • Led the objective-based performance management system through KPIs for productivity measurement. Collaborated with the Leadership team to attain organizational objectives and enhance service quality and productivity in harmony with the organization's Core Values. • Coordinated employee grievances and disputes in a timely and professional manner by finding constructive solutions. • Maintained a positive culture and promoted adherence to Safety and Security policies and standards. • Demonstrated expertise and practical experience in providing top-tier HR guidance and services within a global corporate landscape. • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management. • Extensive background in skillfully communicating with a diverse, cross-functional global workforce dedicated to perpetually enhancing the quality and productivity of HR service delivery. Hands-on experience in stakeholder management and engagement, underpinned by a steadfast commitment to customer satisfaction and the ability to cultivate and maintain mutually beneficial relationships with customers and stakeholders throughout the organization, spanning all hierarchical levels. • Implemented performance reviews and motivational strategies to elevate results. • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset. • Optimized cost-effective HR services, led goal-oriented efforts in Talent, Productivity, and Cost, and provided guidance for clients to consistently attain HR, financial, productivity, and quality goals. • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management. • Reduced process gaps while supervising employees to achieve optimal productivity. • Created and implemented forward-thinking initiatives to improve employee engagement. • Distributed employee engagement surveys to identify areas of improvement. • Coordinated technical training and personal development classes for staff members. • Administered the Compensation and benefit including the creation of the Grading and Salary structure for the Group. • Crafted the Policies, procedures, and workflows for the Group including the Code of Business Conduct and the Employee Handbook. • Managed Employee engagement initiatives. • Crafted Competency-based job descriptions for the Group. • Managed the Training and development activities, crafted the Competencies Framework, managed Career Development and Succession Planning, • Managed all HR Daily Operations • Organized and led staff orientation programs and training to promote collaboration. • Motivated employees through special events, incentive programs, and constructive feedback. May 2016 - September 2017 Taiba Hospital - Human Resources Manager, Kuwait Key Accomplishments: • Provided full support to the Deputy CEO covering HR strategic execution role to help drive Business Success. • Amended and created new HR policies as per the JCI requirement. • Managed the HR Operations daily activities including compensation and benefits. • Managed employee engagement Initiatives. • Managed to upgrade the HRMS. • I was a team member in the hospital's strategic planning team and planned the HR Department objectives accordingly. • Restructured the HR Department to meet requirements. • Refined and created job descriptions. • Covered talent acquisition requirements. May 2012 - April 2016 Faisal Al Rasheed Group - Al Nasser Sport (Retail) - Organization Development & Country Human Resources Manager, Kuwait Key Accomplishments: • Developed the HR Branding and the current Organizational Culture, succeeded in attracting the best talent, reduced the related recruitment cost than budget, met my target for improving the employee retention rate, and improving the ROI for Kuwait Territory, met my target for improving the employee satisfaction rate, and reducing the employee turnover rate for Kuwait Territory. • Led the implementation of the New Joiners Onboarding / Orientation program. • Led the implementation of the updated policies and procedures for all territories. • Led the implementation of the Job Description Refinement, covering behavioral and technical competencies per position. • Implemented the current employees' re-fitment / redeployment exercise for Kuwait territory as per the refined job descriptions and led the process at other territories. • Succeeded in covering all newly opened posts at all levels for Kuwait territory. • With the tremendous efforts of the HR Team, we were awarded the "HR Team of the Year" of the 10th annual MENA HR Excellence Award, among the MENA Region at the Human Asset Expansion Summit in 2015. • Championed the HRIS migration Project - ERP Design and Implementation, along with LevTech Co – UAE. • Led with success, the Salary structure maintenance project for Kuwait territory, along with Hay Group - UAE, and introduced new financial and non-financial rewards to the Total Reward Management system - TRMS. • Linked employees' performance with the achievement of their established objectives, in line with the established goal. • Met my deadline target for the Organization Transformation Project (Change Management) covering all geographical areas (Kuwait, Egypt, Iraq, Bahrain & Pakistan), Company's Policies, Procedures & Workflow optimization for all geographical areas, Competencies Framework creation project, Career Development and Succession Planning Systems. November 2008 - April 2012 Al Omooma Hospital (Healthcare) - HR & Admin Director, Kuwait Key Accomplishments: • Restructured the HR and Admin Division and modified policies and procedures and internal processes (inter-departmental/technical), serving the Management targets. • Successfully met my target for the “AOH Launching project” from scratch till launch, covering Challenging Talent Acquisition, Org. Restructuring, • Compensation and Benefits, Learning and Development, Performance Management, Employee Relations, Rewards and Recognitions, and Employee Disciplinary. • Succeeded in solving Owners' concerns to meet business needs by leading in-house projects: a. Selective Staff Re-fitment b. Inter-Departmental and Across Departments Workflow Redesign. • Led the projects with proven track of success the HR automation, Salary structure maintenance and Incentive Schemes, and Job Descriptions creation. • Transformed HR and administrative roles to a strategic business partner role, and joined with Senior Management, driving business target initiatives, with a proven track record of optimal utilization of resources for overall profitability. • Met Challenging Talent Acquisition Plan: Established an inventive staffing plan with reduced turnaround time spent on processing medical sector paperwork and MOH processes for licensing. reduced associated costs of new hires applied talent headhunting, achieved competitive advantage, retained top talent, and increased business ROI. • Learning and Development: i. Systemized the Healthcare Workforce Continuous Education Credits system. ii. Coached executives, Dept. Heads and Managers concerning projects driven by HR, in addition to Leadership and Management. iii. Implemented “new employee Onboarding program”, increased workforce satisfaction, and reduced workforce turnover rates. • Restructured the Performance evaluation process and the Balanced Scorecard for the hospital's workforce. July 2004 - October 2008 Logistica - Al Rai Logistica Company (Logistics and Supply Chain) - Country HR Manager, Kuwait Key Accomplishments: • Established the HR department for Kuwait region and managed HR activities for over 150 resources in Kuwait. • Implemented the talent acquisition plan with the required competency. • Worked with Deloitte Consulting Firm to set the policies and procedures. • Guided employees on company policies, programs, benefits, and salary administration. • Led decision-making and implementation of HR policies, procedures, programs, and functions. • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset. • Monitored and handled employee claims involving performance-based and other incidents. • Reviewed business goals to recommend new HR approaches, policies, and procedures for continual improvements focused on meeting business objectives and enhancing productivity. • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management. • Supervised and mentored direct reports and developed talented HR teams. • Attended several training and workshops at the Head office in Dubai. • Managed employee disputes by employing conflict resolution techniques. • Maintained company compliance with local laws, in addition to established organizational standards. • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues. April 1994 - June 2004 Naser Mohamed Al-Sayer Group (Retail) - Senior HR Supervisor, Kuwait Key Accomplishments: • Maintained human resources regulatory compliance with the local laws. • Devised hiring and recruitment policies for all vacancies. • Fostered a positive work environment through a comprehensive employee relations program. • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance. • Discovered and resolved complex employee issues that affected management and business decisions. • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes. • Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations. • Coordinated technical training and personal development classes for staff members. • Oversaw hiring, staffing, and labor law compliance. • Prepared new hire letters, employee contracts, and corporate policies. • Managed payroll and timekeeping to track hours and accurately pay employees. • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.

Masters in Human Resources Development & Management 2007 Certified Human Resources Professional (HRP) 2014

• Strategic HR Management and planning • HR Policies Articulation • Change Management and Organizational Planning and Development • Decision Making • Resolution • Training Material Creation, and implementation • Talent relations and Engagement • HR Systems Automation (HRIS) • Customer Service • Analytic Employee Engagement • Budgeting • Onboarding • Objective-based Performance Management Systems • Talent Acquisition • Labor Laws • Compensation & Benefits • Talent Leadership • Talent Management • Cultural Awareness • Data Management and Analysis

Arabic English

PROFESSIONAL SUMMARY A results-driven and compassionate HR professional with over 15 years of diverse experience in human resources management, including an impressive track record of over 8 years in regional capacities. Showcasing expertise in spearheading HR transformations, strategic planning, and talent optimization and noteworthy accomplishments in HR restructuring and organizational development with proven hands-on involvement in assisting human capital in reaching elevated levels of productivity, quality, and customer contentment, within dynamic industries, including hospitality, healthcare, retail, F&B and O&G. Fluent in both Arabic and English, with a deep understanding of Kuwaiti as well as the UAE Labor Laws. Proven success as a Group HR Manager at Al-Barrak Group, where I lead the organization's HR transformation project, designed and implemented strategic HR plans, and initiated impactful human resource programs. Noteworthy achievements include optimizing HR endeavors to align with overall business goals, formulating integrated HR policies, and ensuring compliance across different geographical regions. As the Organization Development & Country Human Resources Manager at Faisal Al-Rasheed Group, spearheaded impactful HR initiatives. Succeeded in transforming the Group to an Employer of Choice, developed the HR Branding and Organizational Culture, achieving the best talent acquisition results and reducing associated recruitment costs. Led the implementation of the New Joiners Onboarding program and updated policies and procedures for all territories. Certified Human Resources Professional – HRP, and holder of a master’s degree in and Human Resources Development and Management, backed by certifications in HR leadership and effective coaching. Adept at talent acquisition, organizational development, and HR systems automation. Recognized for successfully restructuring HR departments, implementing onboarding programs, optimizing the performance of organizations’ talents and achieving HR team excellence. I aim to leverage my extensive experience to lead the development of an integrated SBU HR plans, collaborate closely with Shared Service Centers, and implement talent management frameworks. With a commitment to excellence, I bring a unique blend of academic prowess and practical expertise to drive positive organizational outcomes. Training Courses: • Leadership – Dale Carnegie – Apr 2016 • The Power of HR Assessment - Thomas International – Kuwait - Feb 2011 (15 hours) • Leadership - United Arab Institute for Private Training - N Academy – Kuwait Nov 2014 (25 hours) • Performance Management - United Arab Institute for Private Training - N Academy - Oct 2014 • Creating Policies & Procedures - LinkedIn - Jan 2021 • Training, Communication & Coordination from PENN FOSTER College - USA, Pennsylvania - Mar 1999 • The Role of Management in Business from PENN FOSTER College - USA, Pennsylvania - Mar 1996 • Tools & Trends of Managerial Trade from PENN FOSTER College - USA, Pennsylvania - Jun 1996 • Principles of Business Finance from PENN FOSTER College - USA, Pennsylvania - Jun 1996 • Business Math, Parts 1 to 3 from PENN FOSTER College - USA, Pennsylvania - Jul 1999 • Introduction to Marketing from PENN FOSTER College - USA, Pennsylvania - Jul 1996 • Writing Proposals from PENN FOSTER College - USA, Pennsylvania - Feb 2000 • Researching & Documenting from PENN FOSTER College - USA, Pennsylvania - Feb 2000 • Employee Relations from PENN FOSTER College - USA, Pennsylvania - Feb 1999 • The Process of Motivation from PENN FOSTER College - USA, Pennsylvania - Feb 1998 • Fundamentals of Business from PENN FOSTER College - USA, Pennsylvania - Feb 1996 • Diploma in Human Resources from Alison Learning - Nov 2005 • Accounting - Parts 1 to VI from PENN FOSTER College USA - Pennsylvania - Dec 2000 • How To Plan, Organize & Control from PENN FOSTER College - USA, Pennsylvania - Dec 1997 • Writing Effectively from PENN FOSTER College - USA, Pennsylvania - Aug 2000 • Designing Business Communication from PENN FOSTER College - USA, Pennsylvania - Aug 1999 • Designing Business Communication from PENN FOSTER College - USA, Pennsylvania - Aug 1999 • Writing Business Communication from PENN FOSTER College - USA, Pennsylvania - Aug 1999 • Cost Control & Work Simplification from PENN FOSTER College - USA, Pennsylvania - Apr 1999 • Formulas from PENN FOSTER College - USA, Pennsylvania - Apr 1999