Experience:
Customer Support Specialist 2023-03 2023-08
J'core Imports LTD, Abuja, NG
Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections. Maintained and managed customer files and databases. Resolved concerns with products or services to help with retention and drive sales. Provided primary customer support to internal and external customers. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Leveraged consultative approach to gather customer details and technical data.
Administrative Assistant 2020-04 2023-02
J'core Imports LTD, Abuja, Nigeria
Creative problem solving
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient. Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Scheduled office meetings and client appointments for staff teams.
Executed record filing system to improve document organization and management. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Sorted and distributed office mail and recorded incoming shipments for corporate records. Created and maintained databases to track and record customer data. Negotiated contracts with vendors and suppliers for office supplies, equipment and services. Managed department budgets and generated financial reports for management review.
Customer Service Representative 2016-11 2020-02
Union Bank, Karu, Nigeria
Accounts management and reactivation Respond to customer information requirements promptly and efficiently. Respond to Customer inquiries and complaints. Coordinate treatment of customer requests as regards e-Banking products (Cards PIN, etc.) and E-channels Maintenance of up-to-date registers as required under existing policies and Procedures Receive, evaluate, and process all required customer information requests in branch. Ensure timely and effective service delivery to customers banking needs. To provide Customers with information and awareness on bank's products and service. Answered constant flow of customer calls with minimal wait times. Responded to customer requests for products, services, and company information. Utilized customer service software to manage interactions and track customer satisfaction.
Education:
Bachelors of Science ( B.ed) Integrated Science
Skills:
Leading, communication skills, computer applications, excellent marketing skills, customer service satisfaction, sales, interpersonal skills.
Additionally:
I have worked in sales and service for 6 years as a customer support specialist, customer service representative and a sales and service specialist.
