Experience:
Technical Support assistant [2018-2022]
·Carry out routine maintenance and repairs of the parking equipment and network infrastructure.
. Carry out routine maintenance of all UPS.
. Install and Maintain license plate recognition cameras[Quercus].
. Install and maintain CCTV.
·Address and resolve any technical errors that may occur at the field devices, power and network infrastructure.
·Daily recording and reporting on all technical related issues and areas.
·Timely escalation of unresolved system support issues.
·Preparation of daily return form that shows the state of every device.
·Training of new Technical staffs going to various sites.
·Adhere to standard operation procedures and customer service manual.
. Installing new devices and carrying out electrical layouts.
. Ensuring all technical issue are within the SLA when resolved.
·Any other related duties that may be assigned from time to time.
Site Operation Assistant. [2015-2017]
. Loading all parking payment machines
. Doing detailed Reconciliation report.
. Daily banking of all revenue collected.
. Safe custody of front office cash.
. Assisting customers through intercom whenever they face difficulty when accessing the premise.
. Assisting customers to get new cards, replace lost ones or even get barcode to use while visiting any of our sites.
Gem Electrics June 2014 — Dec 2014
Technician
·Repair of motor cards dc/ac, motors, electronics, industrial wiring, fault finding and repair of electrical panel running heavy machinery.
Paper converters Limited Jan 2014 — April 2014
Electrician
Repair and maintenance of all devices Install new devices
Ensure smooth running of devices regarding electrical section
Education:
Diploma in Electrical and electronic engineering
Technical University of Kenya
Jan 2011 — Dec 2013
Certificate in computer operations Jan 2010 — June 2010
Carlile Collage
Certificate in Peer counselling 2008
center for Research, education and Counselling Kenya
