Experience:
Jan 2020 - Present ONLINE CHAT SUPPORT
SBT JAPAN PAKISTAN, Karachi, Pakistan
Ensuring good quality service level by ensuring courteous and prompt response.
Ensuring that all queued customers are entertained through live chat and no one
has left the chat without the query being answered.
Forward all email quotations received from customers to the respective sales
team.
Agent must be hands on with the knowledge of all countryâs import policies
for educating customers.
Maintaining strong communication & coordination with all stake holders including
other back office departments.
Agent shall be working in un-assigned markets for developing business by
increasing customers and sales.
Must be able to work in extra hours and shift rotations (Day & Night)
24/7 operations including weekends/national/public holidays.
To remain updated with all markets import policies and procedures.
Ensure timely sharing of Live chat leads and complaints to sales team.
Keep accurate records and document customer service actions and discussions.
Handling complaints and queries (from customers and staff).
Other tasks given by the immediate report from time to time.
Jan 2019 - Dec 2019 Customer care support service representative
WaqarTech Limited, Karachi, Pakistan
Jan 2015 - Dec 2018 Customer sale support services care representative
flexsource international, Karachi, Pakistan
Education:
2021 University of Karachi
Bachelors in Arts
International Relations
2021 The Ideal Degree College
Diploma
Mechanical Engineer
2018 Private
Intermediate/A-Level , ICom
Commerce
2010 Karachi Public High School
Matriculation/O-Level
Computer Science
Percentage: 84%
Skills:
Skills
العميل رعاية | Time Management | Self-motivation | Sales Cnversion | Pursuing News Stories | Oral Written
Communication | Official Assignments | Listening to Customers | Interpersonal Savvy | Food Knowledge | Excellence
Standard | E-commerce handling | Decision Making | Customer Service Representatives | Customer Service Operations |
Customer Service Management | CREATIVITY - LOGICAL & ANALYTICAL | BGM / DME
Additionally:
Summary
Accept and enjoy new challenges and situations, make positive contributions towards the given position, enhance
theknowledge, abilities and skills through adding values of the organization.
