Resume German instructor in Qatar Doha

German customer service representative Webhelp - Cairo, Egypt - Sep 2022- May 2023 Responsibilities Respond promptly to customer inquiries and concerns via chat and Email Delivering information about a company's products and services. Answering queries and concerns about a company's products or services. German teacher - Jan 2022- Aug 2022 New Capital English international School - Cairo , Egypt Responsibilities Teaching German as a foreign language in the British, American and national Division staring from KG1 to grade 8 Gathering language materials to supplement the textbook checking and assessing students' work, and providing feedback. helping pupils improve their listening, speaking, reading and writing skills in individual and group sessions. German customer service representative Vodafone Germany - Cairo, Egypt - Feb 2020- Nov 2022 Responsibilities Delivering information about a company's products and services. Sell products and services Resolving issues and handling customer complaints via phone, email and chat Collecting customer feedback. Tracking customer service metrics. German teacher - Sep 2016 - Jun 2019 Egyptian language international School Cairo , Egypt Responsibilities Teaching German as a foreign language starting from grade 3 to 5 using various teaching methods. Used critical thinking and research skills to develop a curriculum using materials from a variety of academic resources. Developed multimedia presentations using videos, slideshows and other technology. Giving training courses to the students in grade 7 to 9 to pass the official exam of A1 level with internationally recognized certificate from Goethe institute. German teacher Sep 2011 - Jun 2015 Egypt integrated international School Cairo , Egypt Responsibility Teaching German as a foreign language to students from KG 1 to grade 8 Designing tests, quizzes and study materials. Teaching students the alphabet, grammar, syntax and pronunciation of a language. Handling administrative work, such as grade entry, attendance and behavior notes. Giving summer training courses to the student in grade 7 to pass the official exam of A1 level with internationally recognized certificate from Goethe institute.

Bachelor of arts in German language and literature.

Critical thinking Communication Organization Leadership Conflict resolution Time management

Arabic English

Awards and certificates Goethe-Institute Award for participating in activities of the institute and attending German language courses 2019 Egyptian language school Certificate of merit for being talent and professional teacher with positive class atmosphere 2018 Goethe-Institute Award for participating in educational workshops 2017 Egyptian language School Certificate of appreciation for being creative, trying and applying new things to reach objectives 2017 Cambridge Egypt Integrated School Certificate of appreciation for being the best employee in German courses 2014 - 2015