Resume hospitality in New Zealand Hastings

ALI BIN ALI Doha, Qatar Wahaj restaurant Waitress. April 2021 -November 5th 2023 Duties • Present menu and provide detailed information when asked (e.g. • about portions, ingredients, or potential food allergies) And Offer Menu recommendations upon request • Up-sell additional products when appropriate • Serve food and drink orders • Provide excellent customer service to guests NANDOS Doha, Qatar Worked as a waitress, hostess, and barista January 2015- January 2018 Waitress duties -2015 • Greeting guests and taking drink and food orders • Staying attentive to the needs of guests in the dining area • Delivering food from the kitchen to the guests Hostess duties- 2016 • Welcome guests in a warm and friendly manner. • Managing a waitlist and communicating wait times to guests managing the seating chart • Respond to guest inquiries and requests in a timely, friendly, and efficient manner. • Greet customers upon their departure.

Berkeley Consulting W.L.L Qatar. Certificate in Admin secretarial with front office management NOV 2022 – FEB 2023 East African School of Aviation, Wilson Campus. Diploma in Airport Operations Credit FEB 2018- AUGUST 2019 Prime Stuff Limited Certificate in food and beverage service UNITS COVERED: Food and beverage knowledge of Customer Service Ethics and Integrity Credit 2014 Kenya Utalii College Nairobi Certificate in Front Desk Techniques. Credit 2013

Guest Relations Management High-volume dining Dining area maintenance Order Accuracy Safe Food Handling Menu Recommendations Food inspection Food spoilage prevention Order Management Customer Service Food safety understanding Table setting knowledge

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I am willing to work and relocate to any country and to work to the best of my abilities and capabilities