Resume Steward in Luxembourg Vianden

EXPERIENCE Steward – April 2023 – Now Jazz Restaurant, Othaya • Washing dishes, cleaning and disinfecting surfaces • Preparing ingredients and assisting the chef • Restocking supplies for servers hence reducing turn-around time by 17% • Setting up tables and chairs before and after business Customer Service Agent – Oct 2022 – Dec 2022 Urban Hospitality, Doha • Managed smooth flow of passengers in and out of the metro station, especially in peak hours and after soccer matches. • Listened attentively to questions or concerns, and responding promptly and accurately • Maintained a positive, empathetic and professional attitude towards all passengers and staff members • Communicated to passengers through various channels like loud hailers and signage, which boosted flow by 6% Shift Leader – May 2020 – Feb 2022 Greenhills Hotel, Nyeri • Managed schedules, accepting time off requests and finding coverage for short shifts. • Identified stock imperfections, assigning grades and noting production concerns based on regular inspections. • Coached team members with techniques necessary to complete job tasks with 14% more efficiency. • Assisted staff members during busy hours and finished tasks 8% faster. Operations Team Lead – Mar 2019 – Sept 2019 Facilities Management & Maintenance, Doha • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. • Trained and mentored all personnel which maximized quality of service and performance by 6%. • Placed orders for housekeeping supplies and guest toiletries. • Assisted staff members during busy hours and finished tasks 11% faster. Cashier – Feb 2017 – Jan 2019 Jumuia Coffee House, Nairobi • Provided friendly service and assistance to clients which fostered 12% growth in customer loyalty and satisfaction. • Operated cash register for cash, check and credit card transactions responsibly with 99% accurately. • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. • Assisted with daily facility checklists for cleaning surfaces, arranging furniture and collecting trash. Steward – Oct 2014 – Dec 2016 Baskin-Robbins, Doha • Operated cash register for cash, check and credit card transactions with a 99% accuracy. • Helped customers complete purchases, locate items and join reward programs which in turn boosted customer happiness by 7%. • Verified accuracy of online order pickups, reducing dissatisfied service metrics and improving return patronage by 12%. • Maintained clean and comfortable environments by dusting walls, polishing windows, cleaning and disinfecting surfaces. Patient Services Coordinator – Nov 2011 – Aug 2014 Aga Khan Hospital, Nairobi • Telephoned and interviewed patients or family members to obtain pre-registration information which improved patient flow by 11%. • Followed up patient with post-visit summary via telephone or email which maintained constant care and boosted customer satisfaction by 9%. • Operated cash register for cash, check and credit card transactions responsibly and with 99% accurately. • Respected patients by recognizing rights and maintaining confidentiality.

Diploma in Hospitality Management 2008 – 2011 Amboseli Institute of Hospitality & Technology

SKILLS Janitorial Work Customer Service Cleaning Experience Housekeeping Mopping and Sweeping Product Knowledge Polishing and Buffing Workplace Health and Safety Furniture Handling Briefing and Inspecting Willingness to Learn Team Work Computer Literacy Cashiering Multitasking Disinfecting Surfaces Time Management Communication

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PROFESSIONAL REFERENCES Mr. Waiganjo Assistant Chief Gatundu Othaya +254 724 388 591 Mr Evans Irungu Manager GreenHills Hotel [email protected] +254 723 816 087