Resume Sales/ customer service and marketing in Malta Kormi

July2020-january 2024Customer Service Representative IKEA Qatar Key Highlights and Achievements Answering incoming calls and emails in an efficient manner Identifying customer questions, concerns, and overall needs and providing accurate answers and solutions to customer queries Resolving customer complaints in a compassionate and patient manner Redirecting customers to appropriate teams and/or departments as needed Assisting sales team in generating leads, identifying potential leads and forwarding to sales reps Developing professional relationships with ongoing customers through excellent customer service Following-up with callers on complaint and/or question resolution status Meeting or exceeding call quotas and sales assist quotas, both personally and as a team unit Ensuring strict adherence company communication procedures, policies, and guidelines at all times Waitress Raban Qatar Took orders from and served food and beverages to patrons. Performed consistent check-ins with patrons to ensure satisfaction and address complaints swiftly. Answered questions about the menu and made recommendations when appropriate or requested. Prepared appetizers, salads, and cold dishes. Assisted team of hosts and hostesses by greeting, seating, and thanking customers. Communicated with kitchen staff directly and via computers. Project Monitoring and Evaluation Officer Kenya AIDS NGO Consortium (KANCO) Collected client data and stored them appropriately to ensure confidentiality was maintained and ensured all the required national reporting tools were correctly filled. Maintained good quality clinic data and adequate commodities consumption records, calculating consumption and making requisitions on time to avoid stock-outs. Ensured correct, confidential and timely updating of clients records Accurately completed records and reports and other statistical information for master files or databases Managed and controlled all the project M&E tools for continuity of usage. Ensure the completeness of the client forms and the consistency of the information recorded in these forms and flagged the forms identified to have errors. Worked with the Clinician to ensure that the clients forms were correctly filled and records are of quality and also ensure the peer educators do responsibilities as per their work plan. Conducted daily data cleaning so as to ensure data quality in the database Documented lessons learnt and challenges to inform program decisions

Diploma in development studies

Certificate in Youth Guidance and Counseling by Kenya Institute of Professional Counseling (KIPC). Leadership Skills training by Kenya Institute of Professional Counselors Childhood TB for Healthcare Workers training by International Union Against TB and Lung Diseases Trained on Key Population Revised M&E tools,

English

Food production and food and beverage service