Culture - Hostess - Services sector
Experience:
POLICY BAZAAR INSURANCE BROKERS PRIVATE LIMITED
Worked as customer service associate
July 2021 - November 2021
• Negotiated client objections, turning them into sales opportunities
• Worked as a collection agent for term insurance.
IGT SOLUTIONS PRIVATE LIMITED
December 2021 - October 2023
• Assisted with customer service and account management support for hotels, ensuring a high standard of service.
• Communicated effectively to handle incoming queries from customers, providing timely and appropriate responses.
WNS GLOBAL SERVICE PRIVATE LIMITED
October 2023 - March 2024,
: slised municaton and te folation selito esoticustomers to fulfil their financial obligations;
Skills:
Strong Work Ethics Adaptability Problem-solving Time management Cultural Sensitivity
Language skills:
English
Hindi
Additionally:
Dedicated customer service Associate in addressing customer inquiries, concerns, and grievances across multiple communication channels such as telephone, email, live chat. Proven skills in customer relation and consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.