Experience:
In my capacity as a Key Leader, I interacted with the Store Manager and my other fellow Key Leaders with strategic initiatives, and played a central role in decision-making processes,while providing direction to the team so that we can achieve organizational goals together.
• As a Key Leader within the organization, I implimented projects that facilitated effective communications between teams.
• My role involved striving to achieve my KPIs (key performance indicators) and required me to demonstrate strong leadership qualities influencing positive outcomes and promoting a culture of
excellence.
• I actively implemented product knowledge strategies to enhance team expertise and customer engagement.
• Through targeted training programs and hands-on learning initiatives, I ensured that our team members were well-versed in the features, benefits, and applications of our products, ultimately contributing to improved customer satisfaction and sales performance.
• I held the authorization for all refunds and exchanges, exercising a key responsibility in ensuring customer satisfaction. You can convey your involvement in store openings and closings in the following way:
• I am actively involved in store operations, including handling both store openings and store closings.
• I served as a Department Manager in my previous role, overseeing and coordinating various aspects within the department to ensure operational efficiency and success.
• Provided effective leadership and direction to department staff, and increasing in customer satisfaction
• Managed conflicts effectively, resulting in an increase in team morale and productivity
• Developed and implemented training plans for staff, such as product knowledge that in return increased in staff competencies
• As part of my role, I had the responsibility of overseeing deliveries, ensuring timely and accurate distribution of goods to meet operational needs.
Kuwait City
Key Leader, LuluLemon (Majid Al Futtaim)
PROFILE
Department Manager, H&M Alshaya
Nov 2020 — Present
Apr 2018 — Aug 2020
Kuwait
Department Manager , H&M (South Africa)
Feb 2016 — Feb 2018
Cape Town
Education:
Grade 12- Matriculated October 2014
Skills:
I am a dedicated and confident professional with a proven ability to create and deliver lasting guest experiences.
Through a combination of attention to detail, genuine enthusiasm, and a commitment to exceeding expectations, I strive to ensure that every individual I interact with has a memorable and positive encounter. My focus on personalized service and a welcoming atmosphere contributes to fostering a lasting impression for guests, making their experience truly exceptional.
I take pride in creating an environment where guests not only enjoy their time but feel compelled to return.
Additionally:
My wife will be taking up employment as a teacher in Qatar. This is why I am looking for employment in Qatar.
