Resume Dina Hamad in Saudi Arabia Riyadh

• Overseas Development InsCtute – London, United Kingdom 10/2023- Present o QualitaCve Researcher • Conducted In-Depth Interviews: Performed detailed, structured and semi-structured interviews to gather rich qualita6ve data. • Focus Groups: Facilitated focus group discussions to capture diverse perspec6ves and in-depth insights. • Thema6c Analysis: U6lized thema6c analysis techniques to iden6fy and interpret paOerns and themes within qualita6ve data. • Ethnographic Research: Conducted ethnographic studies, including par6cipant observa6ons, to understand cultural and social dynamics. • Data Coding and Categoriza6on: Systema6cally coded qualita6ve data using soQware tools (e.g., MAXQDA) to organize and categorize informa6on. • Literature Reviews: Performed comprehensive literature reviews to contextualize research findings within exis6ng scholarship. • Report Wri6ng: Authored detailed research reports and papers, presen6ng findings in a clear, concise manner for various stakeholders. • Stakeholder Engagement: Collaborated with stakeholders to design research ques6ons, methodologies, and data collec6on instruments. • Ethical Considera6ons: Ensured all research ac6vi6es adhered to ethical guidelines, including obtaining informed consent and maintaining par6cipant confiden6ality. • Methodological Development: Developed and refined qualita6ve research methodologies to enhance data collec6on and analysis processes. • Training and Mentorship: Trained and mentored junior researchers in qualita6ve research methods and best prac6ces. • Jigsaw Charity – United Kingdom – Lebanon Branch 2/2022 – Present o Lebanon Team Coordinator • Planning i6nerary and visits program for Jigsaw UK team to Lebanon • Administering needs assessments, monitoring and evalua6on templates, and opera6ons and logis6cs of the dignity project. • Provide bene awareness sessions on menstrua6on health • • Lead and support interna6onal volunteers on deployments Delora Hotel and Suites – Chtaura, Lebanon o Manager • Keeping track of the team’s performance • Managing budgets and financial records • Monitoring reserva6ons for big companies, NGOs, conferences, weddings, and dinners in hotel • Developing work plans, related ac6on plans, and yearly budgets • Monitoring execu6on and quality • Developing marke6ng plans for different projects • Administering communica6on and media materials • Developing Quarterly, Monthly, and Weekly reports • Planning visitor's tours and ac6vi6es in all Lebanese countries o RecepConist • Met and greet guests and handle customer complaints and queries • Keeps a safe and clean recep6on area by complying with procedures, rules, and regula6ons • Developed daily schedule for rooms and follow up with cleaning stuff • Daily check-in/check-out for all guests • Managed daily financial sheet and reserva6on sheet • Call center customer service 6/2020 – 12/2023 • Hermosa Beauty Center – Lebanon o RecepConist • Met and greeted guests and handled customer complaints and queries. • Keeps a clean recep6on area safe by complying with procedures, rules, and regula6ons. • Managed daily financial sheet and reserva6on sheet • Call center customer service • Addressed guest requests or complaints, and escalated major complaints to the manager

Lebanese Interna+onal University – Beirut, Lebanon B.S. in MarkeCng – School of Business Relevant Courses: Campaign Management, Opera6on Research, Customer Service, and Marke6ng Theories. Southern New Hampshire University – Manchester, USA A.A. in Business Management – School of Business Address: Beirut Lebanon Email:[email protected] 10/2022 – Present 12/2020 – 2/2022 Relevant Courses: Project Management, Data Management, Opera6on Management, Customer care, Finance, Accoun6ng, HR management... Technical Ins+tute of Beqaa – Beqaa, Lebanon 9/2012 – 6/2015 Bachelor of Technology in AccounCng and Computer Science Relevant Courses: Financial Accoun6ng, Programming Fundamentals, Database Management, System Analysis and Design.

Flexible, work under pressure, possesses good 6me management skills, and works efficiently individually and within a team.

Arabic English

Language: • Fluent in Arabic (na6ve), excellent in English (wri6ng, reading and speaking). Computer Skills: MicrosoQ Office (Word, Excel, PowerPoint, Access), Photoshop, Illustrator.