Experience:
With over 20 Years of experience in IT & an additional 10 years working from a family owned business to working in a bank during university. I have learned the craft of people and how to get the best out of them.
Coming this skill along with my passion in IT best enables me to do the job with efficiency and continuity
Education:
Bachelors BEng Computing, Networking & Communications Technology
Skills:
● Operating Systems: Windows 10, Windows 7, Windows 8.1, Windows XP, Vista, Citrix, Windows Server 2008/2012/2016/19.
● Image Management Tools: VMware, Hyper-V, Symantec Ghost, Virtual Box
● Deployment Tools: SCCM 2012 R2 SP1, Intune, 2007, SMS 2003
● Packaging Tools: App-V 5.1, App-V 5.0, App-V 4.6 Install Shield/Admin Studio, Orca, Insted, AppSense, AppLocker and Application
Compatibility Toolkit
● Troubleshooting: Procmon, HP ALM (Quality Centre), JIRA
● Email/Endpoint Security: Forecepoint, Mimecast, Sophos, SentinelOne, Symantec
● Hardware: Thin Clients, Laptops, Desktop, Server hardware, Various projectors, Microsoft Surface Hub
● Network Methodologies: TCP/IP, DNS, DHCP, LAN/VLAN/WAN
● Language & Methodologies: Powershell Scripting, VB Script, MS Project, MS Visio, SharePoint, M365 configuration/migration/, Power
BI/Power Platform
● Vulnerability Management tools: Qualys, Tenable
● Issue Management Tool: JIRA and Service Now ● IT Service Management – ITIL v3.0 Foundation
Additionally:
To whom this may concern;
My name is Mohammed Yafai, I’m a skilled, determined and resolved leader who loves to work with others. I enjoy being approachable and helping all those within the department to achieve its goals .
I am extremely customer focused and my skills and experience allow me to communicate on different levels. However, responsibility and accountability is a very high priority if you wish to gain a good rapport with you customer.
By doing this customer relations are maintained even when mistakes are made or failures accrue
I truly invest myself into the company’s culture while adapting it to suit current requirements and proactively improving work ethic to better suit the organisation.
I am a people person, but I’m not a people pleaser, where those who do their best for their team, department and employer will be encouraged.
Please find my CV attached
I look forward to hearing from you soon
Kind Regards
Mohammed Yafai
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