Resume Spa & Recreation Manager | Guest Relation Officer | Sales Support Manager in UAE Abu-Dhabi

PROFESSIONAL EXPERIENCE Spa Manager Anahata Spa LLC, Abu Dhabi October 2022 – Present • Managed daily spa operations, including scheduling and staff management. • Recruited, trained, and motivated spa staff to deliver exceptional service. • Developed and managed budgets, maximizing profitability and reducing costs by 10%. • Implemented marketing strategies, increasing local clientele from 12% to 52%. • Ensured compliance with health and safety regulations. • Maintained relationships with suppliers and vendors, negotiating favorable terms. • Introduced new services, exceeding sales goals by 13.6%. Spa & Recreation Supervisor Grand Millennium Al Wahda, Abu Dhabi July 2018 – August 2020 • Supervised 3800 sqm state-of-the-art facilities, including a spa, pool, and fitness center. • Led and motivated a team of up to 20 employees, improving performance by 15%. • Increased monthly spa revenue by over 25%, earning Super Star of the Month recognition in 2019. Senior Receptionist - Spa & Recreation Grand Millennium Al Wahda, Abu Dhabi October 2012 – June 2018 • Developed and maintained guest and member records with 100% accuracy. • Boosted membership revenue by 45%, receiving accolades for top membership sales in 2017.

H.S.C Computer Science Government Higher Secondary School, Madurai, India March 2005 | Percentage: 52% S.S.L.C General Academy Government Higher Secondary School, Madurai, India March 2003 | Percentage: 65% ________________________________________

TECHNICAL SKILLS • Operating Systems & CRM: Opera, Ikosoft, Spark, Edocs, Adaco, Oasys2009, Fresha • Applications: MS Office (Excel, Word, PowerPoint, Outlook)

English

HONORS & AWARDS • Top-up Seller in Membership at Grand Millennium (2017 & 2019) • Star of the Month at Grand Millennium (2017 & 2019) • Nominated for Star of the Month at Grand Millennium (2016, 2019 & 2020) • Recognized for guest-centered service on TripAdvisor (2016 & 2018) • Certified for Exemplary Service at Grand Millennium (2011) ________________________________________ CERTIFICATIONS • Emergency First Aider plus Defib & CPR (Highfield Qualifications) – January 2022 • ESSE Training – October 2019 • Internal Training in Store and Receiving – July 2014 • Internal Training in Front Office – July 2013 ________________________________________ VOLUNTEER EXPERIENCE • VAT Implementation Initiative: Volunteered with the accounts team to implement VAT on all services when VAT was introduced - January 2018. • Pandemic Support: Volunteered to assist vulnerable individuals and families in-house during the pandemic, ensuring their comfort and well-being - 2020.