Resume Inbound Customer Support Professional (Calls/LiveChats/Emails) in Other countries

Given my experience in handling calls, live chats, and emails, I am ready to commence work in January 2025, subject to your consideration. I am excited to apply for a role at your esteemed organization and contribute to the organization's growth and development as a team player. My work experience in Pakistan and Qatar has equipped me with the necessary skills to organize, work in a team, and achieve results. I am confident that my proficiency in these areas makes me the ideal candidate for the job. Throughout my career, I have ensured that all processes are efficient by providing innovative solutions and supporting my colleagues in completing their tasks. I have attached my CV for your review. Please do not hesitate to contact me via email or phone at any time. Thank you for considering my application, and I look forward to hearing back from you soon. Sincerely, Sunil John Albert +92-...5

MBA with specialization in Human Resources Management from Virtual University of Pakistan - 2011

Customer Support Executive at Effimize, Lahore, Punjab, Pakistan JANUARY 2023 – FEB 2024 Worked for UK based client ‘Hoppa’ worldwide airport transfer provider *Handling Customer and business Partner Inquiries via Zendesk Email, LiveChats and Inbound Calls *Resolving Customer/Partner Complaints in specific turnaround time. *Making following up outbound calls to affiliate partners and Customers to resolve their issues *Investigating customer reviews and inquiries via Email & Live Chats (Verloop) *Ensure to provide First Contact resolution in most effective way Customer Support Executive at Outkom Enterprises, Lahore, Punjab, Pakistan AUGUST 2022 – DEC 2022 Worked for UK based client ‘Atlas Cars of London’ *Handling Inbound calls, customer bookings, reservations and inquiries. *Managing travel, journey-related issues of customers via real-time dispatch and tracking software ‘Cordic’ *Achieve and maintain all performance, productivity and quality targets Customer Support Executive at Mindbridge Pvt Ltd, Lahore, Punjab, Pakistan OCT 2020 – JULY 2022 * Worked for UK-based client 'UberEATS', resolving live and non-live issues and concerns of Eaters, Restaurants, and Delivery Partners, and determining whether the matter should be escalated to the client for further processing. Resolving inquiries through 'Salesforce' tickets. Customer Support Executive at Support Solutions Hub Pvt Ltd, Lahore APRIL 2019 – JUNE 2019 * Worked for UK based client ‘City Taxis’ by Order processing taxis for customers based in Sheffield, UK by filling out customers details: Name, Phone number, Pickup Address, Drop-off location and Time in Irish oracle-based software 'iCabbi' and sending for dispatch.

English Hindi

Team Lead at Odacious Web Pvt Ltd, Lahore, Punjab, Pakistan JANUARY 2019 – MARCH 2019 Managed transcription team and workload to ensure services were provided to an agreed standard contributing towards the planning and effective implementation of quality transcription of YouTube Vlogs and Documentaries * Ensured that all work was delivered in accordance with manager’s instructions and took overall responsibility of creation, delivery for new and existing staff * Undertook any other duties commensurate with the role * Ability to develop positive and strong working relationships with colleagues * Ability to take on board colleague’s point of view and work through to an agreed way forward in a positive manner * Ability to initiate and work to quality assurance processes Subtitle Editor at ePlanet Communications Pvt Ltd, Lahore, Pakistan JULY 2017 – DECEMBER 2018 Worked for US based client ‘Netflix’ * Created subtitles in English movies, TV Series, TV Shows and Documentaries as per client requirement and also created English subtitles for Hindi movies. * Worked as part of the team and actively participated in team decision making. * Ability to show initiative and to work independently without supervision. * Took responsibility and completed tasks set through to the end. * Ability to share and exchange information with others. SJAlbert2024-1© Copyright all rights reserved Office Clerk cum Purchaser at Al Wattan Al Arabi Projects WLL, Doha, Qatar AUGUST 2012 – NOV 2016 * Prepared daily sales, purchases, quotations, contract agreements & Email correspondence * Maintained new employees visa applications and residence permit renewals * Maintained daily works timesheets and petty cash * Maintained vehicles income, daily expenses & fuel filling * Maintained vehicle registration/road permit renewal and insurance details * Collected money from customers and making invoice bill * Submitted vehicle & garage income & expenses, purchase, sales and staff report of daily, monthly and yearly statements