Experience:
Retail Store supervisor
Landmark Group [ 20/10/2016 – 15/10/2022 ]
City: Dammam | Country: Saudi Arabia
• Maintain specified inventory and order merchandi
• Supervising sales staf
• Authorizing return of merchandise to vendor
• Managing a team of salespeople
• Ensuring excellent customer service
• Monitoring stock levels
• Organizing promotional activities
• Monitoring sales figures
Retail store supervisor
Apparel Group [ 15/11/2022 – Current ]
City: Kathmandu | Country: Nepal
• Maintain specified inventory and order merchandi
• Supervising sales staf
• Authorizing return of merchandise to vendor
• Managing a team of salespeople
• Ensuring excellent customer service
• Monitoring stock levels
• Organizing promotional activities
Skills:
Management: Team Leadership, Performance Analysis, Inventory Management, Merchandising Strategies, Sales Forecasting, CRM Software
Customer Service: Conflict Resolution, Client Retention, Customer Engagement, Relationship Building, POS Systems, Feedback Collection
Training & Development: Staff Training Programs, Employee Onboarding, Skill Gap Analysis, Performance Coaching, Educational Workshops, E-Learning Platforms
Technological Proficiency: Microsoft Office Suite (Advanced), ERP Systems (Intermediate), Business Analytics Tools (Intermediate), Inventory Tracking Software, Retail Database Management, Cash Handling Systems
Additionally:
Certifications: Professional Sales Skills Certification (2020), Advanced Customer Service & Sales Certification (2018)
Leadership & Volunteering: Regional Retail Leadership Conference Speaker (2022), Community Food Drive Organizer (2019 - Present)
Professional Development: Completed 'Advanced Retail Operations' Workshop (2021), 'Customer Loyalty & Retention' Seminar (2019)
Awards & Recognition: Top Retail Supervisor of the Year Award (2022), Employee of the Month - Landmark Group
