Experience:
: Experienced and versatile professional with over 19+ years of expertise in administration,
customer service, and training within diverse industries, including BPO, hospitality, and real estate. I am proficient
in leveraging CRM tools like Zendesk and SAP to enhance customer satisfaction, streamline operations, and
optimize processes. My proven track record in delivering impactful training programs, managing front-desk
operations, and driving performance improvements reflects my dedication to fostering customer loyalty,
coordinating efficient administrative functions, and empowering teams to achieve business goals.
Passionate about contributing to organizational success and innovation, I am actively seeking opportunities to
apply my expertise.
Education:
BBA graduate in Business Administration and MBA in Operations and Supply Chain Management
Skills:
Training Program Development & Delivery| Customer Relationship Management (CRM)| Talent Acquisition
& Onboarding| Performance Monitoring & Improvement| Process Improvement & Operational Efficiency| Team
Leadership & Motivation| Financial Reporting & Budgeting| Guest Experience & Satisfaction| Employee Retention
Strategies| Conflict Resolution & Problem Solving| Administrative & Coordination| Communication & Interpersonal
Maestro| Product development| Hospitality Extraordinaire|
Additionally:
Ready to move and join immediately
