Resume Data Engineer, Data Analyst, Application Support in India Goa

• Designed and implemented automated ETL pipelines for processing large datasets, reducing manual intervention by 40%. • Optimized SQL queries and transformed data models, improving performance by 30%. • Collaborated with data scientists and analysts to provide clean and reliable data for machine learning and analytics projects. • Utilized Apache Kafka for real-time data ingestion, enabling faster decision-making and live reporting. • Migrated on-premise data infrastructure to AWS, achieving a 20% reduction in operational costs. • Monitored data pipeline performance and implemented improvements that reduced job failure rates by 15%. • Production Support for EAP, which includes batch monitoring, data requests, and batch recovery Support clients for any data request by providing the error log files • Analyze, monitor, and check the error log file and critical batch files Obtain feedback from customers to improve the service experience • Ensure quality control by defining and documenting operating procedures • Build and maintain the customer’s trust by holding ongoing communications until resolution. Accept overtime to meet operational demands whilst remaining under staffing budgets Achieve target ticket response and resolution times through focused planning and prioritization Strive for excellent client satisfaction by providing in-depth support

2016 - 2020 Anna University B.E. in Computer Science

SQL Big Data ETL Tools Python Autosys Tectia Servicenow

English

Hi Team, I hope you are doing well. I am writing to apply for the Information Technology related position. With 3 years of experience as a System Engineer at Tata Consultancy Services (TCS) and involvement in the CITI Bank project for their Singapore client, I believe my background and skills make me an excellent fit for this role. In my previous role, I had the opportunity to work with a wide range of Big data tools, including HDFS, Scoop, Hive, Spark, Kafka, Impala, Oracle and Cloudera. My hands-on experience with troubleshooting, system integration, and providing technical support has allowed me to develop a strong understanding of how data is processed and loaded in the banking sector. Additionally, I have gained valuable experience with tools such as Qlik sense, Linux, SQL, ETL tools, Power BI, and Manual testing. I also have significant experience in incident management, having used Autosys and Tectia tools, and have worked extensively with ServiceNow, Microsoft Excel, and email management for efficient communication and task tracking. My ability to coordinate application release calls and manage SLAs has been key in ensuring smooth operations and client satisfaction. I am confident in my ability to adapt and learn new technologies quickly, which I believe will allow me to make valuable contributions to your team. I have attached my resume for your reference. I would welcome the opportunity to further discuss how my skills and experience can contribute to the success of your team. Thank you for your time and consideration. I look forward to hearing from you. Best regards, Jenefer Hassan +...479