Resume Cutomer Service representative , Receptionist, Front Desk, Sales representative. in Saudi Arabia Jeddah

Customer Service Representative - Transcom Managed travel bookings for TUI customers, a leading tour operating company in the UK. • As a Travel Support Specialist, I was dedicated to delivering exceptional customer satisfaction by: • Assisting customers with managing their travel bookings, including date changes, destination adjustments, exception requests, and payment processing, while prioritizing a seamless and positive experience. • Ensuring the highest quality of service by maintaining attention to detail and consistently exceeding customer expectations, leading to a 95% satisfaction rate in resolving customer issues. • Collaborating with internal teams to address and resolve post-travel concerns, securing appropriate resolutions to maintain customer trust and loyalty. • Partnering with accommodation inventory teams to provide personalized travel solutions, helping customers plan their ideal holidays. • Coordinating with welfare assistance teams to deliver support at airports, accommodations, or cruises, ensuring customers’ well-being throughout their journey. • Upselling additional services and products when appropriate, contributing to a 15% sales increase and enhancing the overall customer experience. • Collaborating with teams to enhance customer feedback strategies, ensuring continuous improvement in service delivery. • Earning consistently high customer satisfaction ratings, reflected in perfect survey scores, thanks to a commitment to providing attentive and reliable service. References available upon request. Travel Consultant - DYNINNO Egypt • Managing inbound inquiries to provide tailored recommendations for international flights and accommodations. • Preparing comprehensive price quotes aligned with client needs and preferences. • Conducting follow-ups to ensure seamless booking experiences and client satisfaction. • Staying informed on industry trends, promotions, and regulations to deliver optimal travel solutions. • Enhanced client retention by 20% through tailored travel solutions. Sales representative & Onboarding Specialist Bosta Technology • Greet and engage clients in person or by phone, providing clear information about the company’s services and operational timelines. • Explain and close deals, guiding clients through the account activation process and ensuring timely contract completion. • Follow up post-deal, offering additional services or upgrades, and ensuring client satisfaction. • Handle all inbound and outbound calls, addressing client inquiries and coordinating with internal teams to resolve issues. • Maintain accurate client records and track financial transactions to ensure timely payments. • Report weekly to the team leader on client status, sales progress, and outstanding concerns.

High School Degree

● Customer Relationship Management (CRM) ● Problem-solving and Conflict Resolution ● Creativity and Attention to Detail ● Active Listening and Customer Communication ● Post-sales Support ● Upselling and Cross-selling Techniques ● Problem-Solving ● Teamwork ● Leadership

Arabic English

Currently on a valid visit visa - based in Jeddah and ability to relocate for the suitable job offer.