Experience:
Customer Service Representative - Transcom
Managed travel bookings for TUI customers, a leading tour operating company in the UK.
• As a Travel Support Specialist, I was dedicated to delivering exceptional customer satisfaction by:
• Assisting customers with managing their travel bookings, including date changes, destination adjustments, exception requests, and payment processing, while prioritizing a seamless and positive experience.
• Ensuring the highest quality of service by maintaining attention to detail and consistently exceeding customer expectations, leading to a 95% satisfaction rate in resolving customer issues.
• Collaborating with internal teams to address and resolve post-travel concerns, securing appropriate resolutions to maintain customer trust and loyalty.
• Partnering with accommodation inventory teams to provide personalized travel solutions, helping customers plan their ideal holidays.
• Coordinating with welfare assistance teams to deliver support at airports, accommodations, or cruises, ensuring customers’ well-being throughout their journey.
• Upselling additional services and products when appropriate, contributing to a 15% sales increase and enhancing the overall customer experience.
• Collaborating with teams to enhance customer feedback strategies, ensuring continuous improvement in service delivery.
• Earning consistently high customer satisfaction ratings, reflected in perfect survey scores, thanks to a commitment to providing attentive and reliable service. References available upon request.
Travel Consultant - DYNINNO Egypt
• Managing inbound inquiries to provide tailored recommendations for international flights and accommodations.
• Preparing comprehensive price quotes aligned with client needs and preferences.
• Conducting follow-ups to ensure seamless booking experiences and client satisfaction.
• Staying informed on industry trends, promotions, and regulations to deliver optimal travel solutions.
• Enhanced client retention by 20% through tailored travel solutions.
Sales representative & Onboarding Specialist
Bosta Technology
• Greet and engage clients in person or by phone, providing clear information about the company’s services and operational timelines.
• Explain and close deals, guiding clients through the account activation process and ensuring timely contract completion.
• Follow up post-deal, offering additional services or upgrades, and ensuring client satisfaction.
• Handle all inbound and outbound calls, addressing client inquiries and coordinating with internal teams to resolve issues.
• Maintain accurate client records and track financial transactions to ensure timely payments.
• Report weekly to the team leader on client status, sales progress, and outstanding concerns.
Skills:
● Customer Relationship Management (CRM)
● Problem-solving and Conflict Resolution
● Creativity and Attention to Detail
● Active Listening and Customer Communication
● Post-sales Support
● Upselling and Cross-selling Techniques
● Problem-Solving
● Teamwork
● Leadership
Additionally:
Currently on a valid visit visa - based in Jeddah and ability to relocate for the suitable job offer.