With over 11 years of experience in Technical Support, I possess a strong skill set in maintaining, upgrading, and enhancing multiple systems. My on-the-job experience has given me well-rounded expertise, particularly in organization. I specialize in: - Installing and configuring computer hardware, software, systems, networks, printers, and scanners. - Creating and updating technical documents for teams and departments. - Resolving network or connectivity issues for users or user groups. - Diagnosing networking problems using testing software and equipment. - Improving tools and processes for environment management. - Consulting with customers to identify and address computer issues and future needs. - Performing repairs efficiently, accurately, and ethically. - Disassembling and rebuilding systems as needed. - Proficiency in networking concepts such as VPN, DHCP, DNS, IPv4 and IP Subnets. - Configuring Cisco IP Phones and collaborating with unified communications teams. - Handling Citrix environment troubleshooting in an enterprise setting. - Pursuing CCNA certification with previous experience working on Cisco switches and routers. Upon reviewing my attached resume, you will see my extensive experience in troubleshooting, installations, and maintenance across various desktop operations, hardware, and software. I have a talent for simplifying complex technical information for end users and a strong educational background and passion for Network Management. I thrive under pressure, excel in building relationships with colleagues and clients, and adeptly handle intricate technical challenges. I am highly organized, thrive on challenges, and continuously update my knowledge of IT advancements. Thank you for considering my application. Sincerely,
Rishi Sood
390, Ram Market Gali, Palampur Distt: Kangra, H.P. 176061
+91-...8
[email protected]