Experience:
- Responsible for the overall success of the hotel,
- Meeting or exceeding planned objectives for revenue and profit, and ensuring
- Guest satisfaction and product quality standards are met.
- Manage all areas of the hotel in accordance with brand standards to
- Achieve a friendly atmosphere of superior guest service and product quality
- Planning, organizing and directing all aspects of the hotel day-to-day operations,
activities and services including:
- Guest relations (Meeting and greeting customers, guest service delivery, dealing with
customer requests; complaints and comments, increase guest satisfaction);
- Front desk (reception, concierge, reservations),
- Security effectiveness;
- Food and beverage,
- Housekeeping,
- Property and asset maintenance, renovations and furnishing,
- Supplies, and dealing with contractors and suppliers;
- Brand standard conformance;
- Ensure events and conferences run smoothly;
- Ensure compliance with company standards;
- Ensure compliance with licensing laws, health and safety and other statutory regulations;
- Direct the development and execution of strategic sales and marketing initiatives;
- Develop and implement an annual operating budget including setting room rates,
occupancy forecasts, revenue projections and department expenses as well as controlling
expenditure;
PERSONAL INFORMATION
TRAINING AND COURSES
COMPUTER AND LANGUAGES
WORK EXPERIENCE
- Maximizing profitability to achieve profit targets;
- Recruiting appropriate staff, team building, staff training and development;
- Ensure staff received proper training for each position, including safety training and
standard operating procedures;
- Pay attention to the details, setting the example for staff to deliver a standard of service
and presentation that meets guests' needs and expectations;
- Planning work schedules for individuals and teams;
- Maintaining the relationships with all corporate levels
Education:
Bachelor of Commerce ( Accounting & Business )
Skills:
Sales Skills Mirna 94.
8-Steps of the Call Mirna 94.
Network Diploma YAT 2002.
Sales strategy Coral int. hotel
Customer service Coral int. hotel
Additionally:
Opera cloud System ,Fidelio System, Windows Xp, Internet Basics Network ,
InternetTroubleshooting, Tcp/Ip
English (Read, Write & Spoken) very Good
