Resume Petroleum Engineering in UAE Dubai

Medical Sales Representative | (Polymedic Trading Enterprise, Singapore) December 2024 – February 2025 • Promote and sell medical products, such as pharmaceutical drugs, medical devices, or diagnostic equipment, to healthcare professionals (doctors, nurses, pharmacists) and medical facilities. • Build and maintain strong relationships with healthcare professionals, hospital buyers, and medical facility administrators. • Prepare and deliver sales reports, including detailed account management, sales figures, and potential leads. • Analyze customer needs and tailor presentations to meet the needs of specific clients or medical practices. TECHNICAL SPECIALIST | (TDCX Malaysia) January 2024 – December 2024 • Provided technical support and assistance related to drones and various electronic products to customers from various regions via phone, email, and chat channels. • Manages feedback/complaints and liaise with back-end support to resolve members’ issues. • Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards ADVISOR I, TECHNICAL SUPPORT (Facebook ARVR) Concentrix CVG Malaysia November 2022 – April 2023 • Provided technical support and assistance to customers via phone, email, and chat channels. • Diagnosed and resolved hardware and software issues for a range of products and services. • Documented customer interactions and solutions in the CRM system. • Collaborated with cross-functional teams to improve product quality and customer satisfaction. CUSTOMER SERVICE EXECUTIVE |SCICOM (MSC) Berhad January 2021– May 2022 • Managed a high volume of customer inquiries via phone, email, and chat support channels. • Resolved customer complaints and issues in a timely and professional manner, ensuring customer satisfaction. • Built and maintained strong relationships with clients to promote loyalty and retention. PETROLEUM ENGINEER (INTERNSHIP) | Deleum Rotary Services SDN BHD May 2019 – December 2019 • Provided technical support for the project engineering department, focusing on overhauling processes and rotating equipment with a power capacity of up to 30 kW. • Collaborated with project engineers to analyze equipment performance and identify areas for improvement. • Participated in equipment overhaul projects, including disassembly, inspection, repair, and reassembly of rotating machinery such as pumps, motors, and turbines. • Conducted troubleshooting activitiesto diagnose equipment malfunctions and implement corrective actions to minimize downtime. • Assisted in the development of maintenance procedures and documentation to ensure compliance with industry standards and regulations. • Communicated with vendors and suppliers to procure necessary parts and materials for equipment overhaul projects. • Provided training and guidance to junior technical supportstaff to enhance their skills and knowledge in equipment maintenance and repair.

Bachelor of Petroleum Engineering with Honours University Technology Petronas, Perak Sept 2016 – Oct 2020 Majored in Production Engineering CGPA: 3.32 Foundation in Engineering University Technology Petronas, Perak July 2015 – July 2016 CGPA: 3.58 (Dean’s List Award)

GAP | WORD | ECLIPSE | PROSPER | EXCEL | PETREL | AUTOCAD

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Certificates • BOARD OF ENGINEERS MALAYSIA (BEM): GRADUATE ENGINEER • WELL OPERATIONS CREW RESOURCE MANAGEMENT (WORCM) - (WOCR_...2021) • INTERNATIONAL WELL CONTROL FORUM CERTIFICATE (IWCF) - (L1P_...2021)