Resume Costumer Service in Norway Oslo

NOV 2021 – 2023 MOSCOW, Russia SENIOR ACCOUNT MANAGER BARCELO GROUP MOSCOW • Client Relationship Management: Build and maintain strong relationships with clients, serving as their primary point of contact. Understand their business objectives, needs, and challenges to develop effective marketing strategies. • Account Planning and Strategy: Develop comprehensive account plans and strategies to achieve client goals. Collaborate with cross-functional teams, such as creative, digital, and analytics, to ensure the successful execution of marketing campaigns and initiatives. • Project Management: Oversee the end-to-end execution of marketing projects, including planning, budgeting, resource allocation, and timeline management. Coordinate internal and external stakeholders to ensure timely and high-quality deliverables. • Business Development: Identify new business opportunities within existing accounts and actively pursue new clients. Collaborate with the business development team to prepare proposals, pitches, and presentations to win new business. • Campaign Performance Analysis: Monitor and analyze campaign performance metrics, such as ROI, conversion rates, and customer engagement. Provide insights and recommendations to clients based on data-driven analysis to optimize campaign effectiveness. 2013 – 2017 Hamburg , Germany CUSTOMER SERVICE REPRESENTATIVE CODEDSOFT • Customer Support: Provide prompt and professional assistance to customers via various communication channels, such as phone, email, or live chat. Address inquiries, troubleshoot technical issues, and guide customers through software installations, configurations, and updates. • Issue Resolution: Identify and resolve customer concerns, complaints, and technical problems in a timely and effective manner. Escalate complex issues to appropriate teams or higher-level support when necessary, ensuring prompt resolution and customer satisfaction. • Product Knowledge: Develop a deep understanding of the company's software products and services. Stay updated on product features, updates, and enhancements to provide accurate and relevant information to customers. Conduct product demonstrations and training sessions as needed. • Customer Relationship Management: Build and maintain positive and long-lasting relationships with customers. Act as a trusted advisor, providing exceptional customer service and personalized support. Proactively engage with customers to ensure their needs are met and identify opportunities for upselling or cross-selling. • Customer Satisfaction Measurement: Conduct customer satisfaction surveys or gather feedback to assess customer experience and identify areas for improvement. Take proactive measures to address customer concerns, enhance customer satisfaction, and promote customer loyalty.

2019 Yaounde, Cameroon BACHELOR IN JOURNALISM Siantou University Institute 2018 Bamenda, Cameroon HIGHER NATIONAL DIPLOMA IN MANAGEMENT HTTTC COVEP University of Bamenda 2012 Bamenda, Cameroon DIPLOMA IN CUSTOMER CARE Canal Communication International 2010 Bamenda, Cameroon ADVANCED LEVEL CERTIFICATE Presbyterian Secondary School Bafut

Google Drive Sales and Influence Proactive and hands on A3 problem solving Communication and Writing Skills good listener and communicator High capacity of organization and multitasking skills of working in team Ability of working efficiently under pressure mediation skills Leadership, Critical thinking and Emotional Intelligence Problem-solving and decision-making aptitude Managerial decisions advocacy and networking Training and capacity building skills cultural sensitivity Legal argumentation Conflict Prevention and Resolution prevention and protection service Community Mobilization

English

LANGUAGE SKILLS Mother tongue(s): Other language(s): ENGLISH Listening FRENCH C2 CREOLE C2 RUSSIAN B2 GERMAN A2 Reading Spoken production Spoken interaction UNDERSTANDING SPEAKING WRITING C2 C2 B1 A1 C2 C2 C2 C2 B2 B2 A2 A2 C2 C2 B2 A2