Experience:
I have worked for more than ten years in a Customer Service Environment .
Skills:
With over 10 years of experience in customer service, I bring a strong foundation in guest relations, conflict resolution, and team leadership. My background has equipped me with exceptional communication skills, the ability to stay composed under pressure, and a passion for delivering outstanding guest experiences. I have consistently excelled in managing customer needs, streamlining service processes, and driving customer satisfaction metrics. Now, I am eager to leverage these strengths in a hotel management position, where I can contribute to operational excellence, staff development, and guest loyalty.As for my Skills am able to have guest relations and satisfaction.Team leadership and staff coordination.Front desk and reservation procedures.Multitasking and time management
Upselling and revenue generation.Training and mentoring staff.Handling complaints professionally,
Communication and interpersonal skills.
Additionally:
Am capable of Handling high-pressure situations calmly and effectively, resolving guest issues with professionalism and ensuring minimal disruption to service.
