Resume Restaurant Manager in Saudi Arabia Riyadh

Restaurant General Manager (Managing Partner) Outback Steakhouse, Aspley, Queensland,, Australia | November 2015 - January 2023 * Led a team of 50+ staff, maintaining high service and operational standards. * Increased takeaway and delivery revenue via Uber, Menulog, and other partnerships. * Oversaw P&L management, safety compliance, and guest satisfaction initiatives. * Achieved measurable improvements in profitability and community engagement. General Manager BlackCat Jazz and Blues Club, Jakarta, Indonesia | December 2013 – July 2015 * Boosted sales by 18% and profitability by 16% through targeted marketing and operational improvements. * Restructured financial processes for clearer reporting and analysis. * Secured sponsorship funding for events, enhancing market presence. Restaurant General Manager (Managing Partner) Outback Steakhouse, Jakarta, Indonesia | December 2003 – April 2010 * Increased customer retention through service and quality control. * Championed community engagement programs to build brand loyalty. * Recognized as "Managing Partner of the Year" three times (2005, 2007, 2009). ADDITIONAL ROLES * General Manager, Alessandro Nannini's Café, Jakarta, Indonesia (2002-2003) * General Manager, Restaurant, Jakarta, Indonesia (2000-2002) * Associate General Manager, TGI Friday's, Jakarta, Indonesia (1997-2000) * Restaurant Manager, Arby’s Jakarta, Indonesia (1995-1996) * Assistant Manager, Arby’s San Francisco, CA, USA (1993-1995)

* Hotel & Restaurant Management, Golden Gate University, San Francisco, CA, USA * Business Management, University of Toledo, Ohio, USA

Restaurant Operations • Full-service and QSR operations management • Staff scheduling, training, and performance management • Inventory control and COGS management • Health, safety, and sanitation compliance • Vendor management and procurement Leadership & Team Development • Team building and staff motivation • Conflict resolution and employee relations • Hiring, onboarding, and skills development • Leading by example in high-pressure environments Customer Service Excellence • Guest engagement and table visits • Handling guest complaints and recovery • Maintaining high customer satisfaction scores Financial & Business Acumen • P&L analysis and financial reporting • Labor and food cost control • Sales forecasting and budgeting • Business plan development and execution Marketing & Promotions • Local store marketing (LSM) initiatives • Event and private room management • Menu planning and pricing strategy International Franchise Experience • Extensive experience managing US-based franchises (TGI Fridays, Outback Steakhouse) • Adherence to international brand standards • Opening and transitioning restaurant concepts Technical Skills • POS system operations (Micros, Toast, or similar) • MS Office (Excel, Word, PowerPoint) • Familiarity with online reservation and ordering platforms

English

CERTIFICATIONS * Responsible Management License Venues (OLGR CTA Training Specialist) * Responsible Service Alcohol (Cert 3 Hospitality SIT30713) * Safe Food Handling Practices (Cert 3 Hospitality SIT30713) * Hygienic Practices for Food Safety (Cert 3 Hospitality SIT30713) * SERVSAFE Food Safety Management (National Restaurant Association) AWARDS * Managing Partner of the Year, Outback Steakhouse (2005, 2007, 2009) * Manager of the Year, TGI Friday's Jakarta Franchisee (2000)