Experience:
Head Barista | May 2023 – Now
Cabo Coffee – Nassib Co. for Serving Foods | Jeddah, Saudi Arabia
• Lead a team of baristas and manage day-to-day operations to ensure fast and efficient service.
• Mastered espresso techniques and latte art to craft high-quality beverages.
• Created seasonal and custom drinks, contributing to a 25% increase in customer satisfaction.
• Trained new staff on coffee preparation, hygiene standards, and customer service.
• Maintained equipment hygiene and functionality, improving efficiency by 15%.
• Fostered lasting customer relationships through warm, personalized service.
Head Barista | Feb 2020 – Feb 2022
Costa Coffee | Riyadh, Saudi Arabia
• Prepared a range of hot and cold coffee and tea beverages with consistency and speed.
• Memorized regular customer preferences and provided personalized service, increasing loyalty by 30%.
• Helped grow sales by 20% through product recommendations and cross-selling.
• Managed inventory, handled daily shifts, and supported staff performance.
• Received the Costa International Challenge award for outstanding performance.
Administrative Assistant | March 2018 – May 2019
Senior High School MA Ma’arif NU Pituruh | Central Java, Indonesia
• Streamlined data management processes, leading to improved decision-making for school events and activities.
• Coordinated school events, enhancing community engagement and teamwork.
• Managed various administrative tasks, improving overall office efficiency and organization.
• Prepared, proofread and formatted correspondence.
Crew Member | June 2017 – Jan 2018
McDonald’s | Jakarta, Indonesia
• Provided swift and friendly service, boosting customer satisfaction and brand loyalty.
• Advised customers on menu items, ensuring a positive dining experience.
• Maintained a clean workspace and adhered to company best practices.
Skills:
• Coffee Preparation & Latte Art
• Team Leadership & Staff Training
• Fast-Paced, High-Volume Service
• Customer Engagement & Communication
• Time & Inventory Management
• POS Systems & Computer Proficiency
• Problem Solving & Multitasking
Additionally:
Reliable and enthusiastic Head Barista with 4+ years of hands-on experience delivering high-quality coffee and great customer service. Skilled in espresso preparation, milk steaming, and latte art, with a strong focus on speed, consistency, and teamwork.
Proven ability to lead barista teams, manage daily operations, and create a welcoming café environment. Passionate about providing excellent service and building positive relationships with both customers and team member.