Resume Restaurant in Saudi Arabia Riyadh

Restaurant Consultant (Freelance) Self-Employed | January 2024 – Present - Enhancing restaurant operations through menu planning, staff training, and marketing strategies improvements. - Conducting market research and data analysis to identify efficiency and profitability - Collaborating with restaurant owners to develop actionable growth plans. Restaurant General Manager (Managing Partner) Outback Steakhouse, Aspley, Australia | November 2015 – January 2023 - Leading a team of 50+ staff, maintaining high service and operational standards. - Increasing takeaway and delivery revenue through partnerships with Uber, Menulog, and others. - Overseeing P&L management, safety compliance, and guest satisfaction initiatives. - Achieving measurable improvements in profitability and community engagement. Outback Steakhouse, Jakarta, Indonesia | December 2003 – April 2010 - Increasing customer retention through exceptional service and quality control. - Championing community engagement programs to elevate brand loyalty. - Getting recognized as “Managing Partner of the Year” three times (2005, 2007, 2009). General Manager BlackCat Jazz and Blues Club, Jakarta, Indonesia | December 2013 – July 2015 - Boosting sales by 18% and profitability by 16% through targeted marketing and operational improvements. - Restructuring financial processes for clearer reporting and better analysis. - Generating sponsorship funds for events, enhancing the venue’s market presence. Earlier Roles General Manager, Alessandro Nannini’s Café, Jakarta, Indonesia (2002–2003) General Manager, Italianni’s Restaurant, Jakarta, Indonesia (2000–2002) Associate General Manager, TGI Friday’s, Jakarta, Indonesia (1997–2000) Restaurant Manager Arby’s Jakarta, Indonesia (1995-1996) Assistant Restaurant Manager Arby’s San Francisco, CA, United States (1992-1995)

Hotel, Restaurant, and Tourism Management, Golden Gate University, San Francisco, USA Business Management, University of Toledo, Ohio, USA

Leadership & Team Development, Operations Excellence Management, Profit and Loss, Strategic Planning, Micros Symphony, Oracle Reports, Hot Schedules, Tanda, Open Table

English

CERTIFICATIONS - Responsible Management License Venues (OLGR CTA Training Specialist) - Responsible Service Alcohol (Cert 3 Hospitality SIT30713) - Safe Food Handling Practices (Cert 3 Hospitality SIT30713) - Hygienic Practices for Food Safety (Cert 3 Hospitality SIT30713) - SERFSAVE Food Protection Manager (NRA #632353) AWARDS - Managing Partner of the Year, Outback Steakhouse (2005, 2007, 2009) - Manager of the Year, TGI Friday’s Jakarta Franchisee (2000)