Experience:
Customer Service Executive
Msheireb Downtown, Doha
2021 – Present
Helped develop and implement customer service policies across the organization.
Identified and executed strategies to measure customer satisfaction and improve services.
Managed face-to-face inquiries from customers, ensuring prompt and professional resolution.
Communicated effectively with customers via telephone, email, letters, and in person.
Investigated and resolved complex customer issues, ensuring satisfactory outcomes.
Handled customer complaints and managed major incidents, such as security issues or health-related emergencies.
Maintained accurate records of customer interactions and correspondence.
Produced detailed written communications for customers, utilizing various software and computer packages.
Developed feedback and complaint procedures to improve customer service.
Sales Associate
Sun and Sand Sports, Qatar
2017 – 2021
Provided exceptional customer service by greeting and assisting each customer to ensure an above-satisfactory shopping experience.
Assisted customers with product selection, offering ideas for outfits and new clothing styles.
Maintained a clean, organized department, ensuring a shopper-friendly environment.
Managed merchandise displays, including arranging items in windows, on the sales floor, and in the stockroom.
Handled stock, ensuring items were readily available for customer purchase.
Processed payments efficiently, accepting cash, checks, credit cards, and automatic debits.
Education:
Higher institute of tourism Tunisie
Skills:
Sales and Negotiation
Customer Relationship Management
Communication Skills
Market Research and Prospecting
Time Management and Organization
Adaptability and Problem-Solving
Sales Strategy Development
Technology Proficiency
Team Collaboration
Attention to Detail
Additionally:
Sales and Negotiation
Customer Relationship Management
Communication Skills
Market Research and Prospecting
Time Management and Organization
Adaptability and Problem-Solving
Sales Strategy Development
Technology Proficiency
Team Collaboration
Attention to Detail
