Experience:
Pharmacy Manager | Albalsam Pharmacy -
Wadmadani, Sudan
(Jan 2021-Dec 2024)
• Directed daily retail pharmacy operations, ensuring safe, accurate, and efficient dispensing
of prescriptions.
• Supervised and trained pharmacy staff, including pharmacists and pharmacy technicians,
to maintain high service standards.
• Managed inventory and purchasing, reducing stock shortages and minimizing expired
medications.
• Ensured full compliance with MOH regulations, insurance policies, and pharmacy
licensing requirements.
• Delivered patient counseling on prescription medications, OTC products, and minor health
concerns.
• Handled controlled substance documentation and reporting in accordance with local laws.
• Led customer service initiatives, resolving complaints and ensuring high levels of patient
satisfaction.
• Monitored sales and implemented strategies to improve profitability and pharmacy
performance.
• Coordinated with medical representatives and suppliers to introduce new products and
negotiate pricing.
• Prepared the pharmacy for audits and inspections, ensuring readiness and documentation
accuracy.
Staff Pharmacist | Albalsam Pharmacy - Wadmadani, Sudan
(Aug 2019- Dec 2020)
• Provided comprehensive pharmaceutical services in a high-volume community pharmacy
located opposite a major hospital (Wadmadani Teaching Hospital)
• Dispensed prescriptions and OTC medications with precision and in compliance with
national pharmacy regulations.
• Counseled patients on medication adherence, chronic disease management, and lifestyle
modifications.
• Managed medication inventory, including procurement, stock rotation, expiry checks, and
cold chain compliance.
• Handled insurance prescriptions and collaborated with healthcare providers to resolve
prescription discrepancies.
• Supervised and mentored pharmacy trainees and junior staff, contributing to service
quality and professional development.
• Ensured excellent customer service, supporting the pharmacy’s reputation as a trusted
local healthcare provider.
Trainee Hospital Pharmacist | Wad Madani Teaching Hospital – Obstetrics
& Pediatrics Departments | Wad Madani, Sudan (Afternoon Shift)
(Apr 2018 – Apr 2019)
• Completed a structured internship as part of the pharmacy training program, gaining
hands-on experience in hospital pharmacy operations.
• Assisted in preparing and dispensing medications for obstetric and pediatric patients,
including dosage calculations and IV preparations.
• Supported medication reconciliation and ensured accurate transcription of physician
orders.
• Observed pharmacist involvement in multidisciplinary care, patient safety practices, and
formulary management.
• Learned documentation protocols, stock handling, and regulatory compliance relevant to
hospital settings.
Education:
Bachelor of Pharmacy. (2012-2017)
University of Gezira/ Sudan
Skills:
Prescription Dispensing & Medication Safety.
• Patient Counseling & Health Education.
• Value-Based Care (VBC) Awareness.
• Inventory & Supply Chain Management.
• Health Information Systems.
• Sterile and Non-Sterile Compounding.
• OTC Product Consultation.
• Regulatory Compliance & Documentation.
• Customer Service & Communication.
• Team Collaboration & Staff Support.
Additionally:
SUMMARY
Licensed and dedicated pharmacist with a broad experience spanning both community and
hospital pharmacy practice. Skilled in medication dispensing, patient counseling, inventory and
controlled drug management, and compliance with SFDA and MOH standards. Proficient in
using pharmacy systems. Brings a solid understanding of Value-Based Care (VBC) principles,
with a focus on optimizing patient outcomes, reducing healthcare costs, and supporting
evidence-based pharmaceutical practices. Committed to delivering safe, ethical, and patient-
centered care across diverse healthcare settings.
