Resume IT technical Support/ Banking Operations in Russia Moscow

IT technical Support/ Banking Operations
Handymen - Working specialties
1200 $
Russia (Moscow)
19-05-2025
Contact person: Leela Krishna Sala
Country of Residence: India
Age: 27
Phone number: show
Biometric passport
Experience:
TELUS International, Cork, Ireland May 2024 – Present Stripe - Operations Specialist - Enabled over 50 businesses to integrate Stripe's Multi-Bank Connectivity product, streamlining financial transactions. - Ensured 100% adherence to KYC compliance and onboarding requirements across countries, conducting business risk evaluations as per confluence guidelines. - Resolved payment and settlement Client queries using Salesforce and Case Management Studio, leveraging internal resources efficiently. - Advised 50+ customers on best practices for leveraging Stripe's platform to optimize financial workflows and enhance business efficiency. - Reviewed complex dashboard bugs and public documentation errors, and raised detailed JIRA tickets for IT developers, providing all relevant information Abtran, Cork , Ireland December 2023 – April 2023 Electric Ireland - Customer Service Advisor - Utilized SAP ERP systems and handled 200+ customer queries and manage database entries. - Effectively communicated with businesses via phone and email, facilitating bill corrections, funds adjustments, and accounts management for over 150 accounts. - As a Subject Matter Expert, solved 100+ complex account queries by effectively navigating and negotiating between transfer agents, facilitating smooth account disputes and transfers. Capgemini, Hyderabad, India October 2020 – August 2023 Standard Chartered Bank - Support Engineer - Coordinated with Business Analysts and stakeholders to analyse and understand project requirements, updated technical documentation using Microsoft Office. - Demonstrated critical thinking and crisis management skills to effectively resolve complex client issues at Standard Chartered, ensuring business operations for 20+ clients. - Utilized Python, SQL, and PySpark to debug and solve Jira tickets, ensuring timely execution and deployment under strict deadlines.
Education:
MSc in Data Analytics
Skills:
Problem Solving, Analytical and Logical Thinking, Attention to detail, Funds, Issue Escalation and Advisory, Financial services, Client query Resolution, Adaptability. Languages: Python, R, SQL. Tools: Salesforce, Case Management Studio, Power BI, SAP, ERP systems, Slack, MS Office, Word, Outlook, Amazon Connect, JIRA, Confluence.
Language skills:
English Hindi
Additionally:
I am currently based in Ireland with Irish visa and with Indian passport
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