IT technical Support/ Banking Operations
Handymen - Working specialties
Experience:
TELUS International, Cork, Ireland May 2024 – Present
Stripe - Operations Specialist
- Enabled over 50 businesses to integrate Stripe's Multi-Bank Connectivity product, streamlining financial transactions.
- Ensured 100% adherence to KYC compliance and onboarding requirements across countries, conducting business risk evaluations as per confluence guidelines.
- Resolved payment and settlement Client queries using Salesforce and Case Management Studio, leveraging internal resources efficiently.
- Advised 50+ customers on best practices for leveraging Stripe's platform to optimize financial workflows and enhance business efficiency.
- Reviewed complex dashboard bugs and public documentation errors, and raised detailed JIRA tickets for IT developers, providing all relevant information
Abtran, Cork , Ireland December 2023 – April 2023
Electric Ireland - Customer Service Advisor
- Utilized SAP ERP systems and handled 200+ customer queries and manage database entries.
- Effectively communicated with businesses via phone and email, facilitating bill corrections, funds adjustments, and accounts management for over 150 accounts.
- As a Subject Matter Expert, solved 100+ complex account queries by effectively navigating and negotiating between transfer agents, facilitating smooth account disputes and transfers.
Capgemini, Hyderabad, India October 2020 – August 2023
Standard Chartered Bank - Support Engineer
- Coordinated with Business Analysts and stakeholders to analyse and understand project requirements, updated technical documentation using Microsoft Office.
- Demonstrated critical thinking and crisis management skills to effectively resolve complex client issues at Standard Chartered, ensuring business operations for 20+ clients.
- Utilized Python, SQL, and PySpark to debug and solve Jira tickets, ensuring timely execution and deployment under strict deadlines.
Education:
MSc in Data Analytics
Skills:
Problem Solving, Analytical and Logical Thinking, Attention to detail, Funds, Issue Escalation and Advisory, Financial services, Client query Resolution, Adaptability.
Languages: Python, R, SQL.
Tools: Salesforce, Case Management Studio, Power BI, SAP, ERP systems, Slack, MS Office, Word, Outlook, Amazon Connect, JIRA, Confluence.
Language skills:
English
Hindi
Additionally:
I am currently based in Ireland with Irish visa and with Indian passport