Resume IT technical Support/ Banking Operations in Russia Moscow

TELUS International, Cork, Ireland May 2024 – Present Stripe - Operations Specialist - Enabled over 50 businesses to integrate Stripe's Multi-Bank Connectivity product, streamlining financial transactions. - Ensured 100% adherence to KYC compliance and onboarding requirements across countries, conducting business risk evaluations as per confluence guidelines. - Resolved payment and settlement Client queries using Salesforce and Case Management Studio, leveraging internal resources efficiently. - Advised 50+ customers on best practices for leveraging Stripe's platform to optimize financial workflows and enhance business efficiency. - Reviewed complex dashboard bugs and public documentation errors, and raised detailed JIRA tickets for IT developers, providing all relevant information Abtran, Cork , Ireland December 2023 – April 2023 Electric Ireland - Customer Service Advisor - Utilized SAP ERP systems and handled 200+ customer queries and manage database entries. - Effectively communicated with businesses via phone and email, facilitating bill corrections, funds adjustments, and accounts management for over 150 accounts. - As a Subject Matter Expert, solved 100+ complex account queries by effectively navigating and negotiating between transfer agents, facilitating smooth account disputes and transfers. Capgemini, Hyderabad, India October 2020 – August 2023 Standard Chartered Bank - Support Engineer - Coordinated with Business Analysts and stakeholders to analyse and understand project requirements, updated technical documentation using Microsoft Office. - Demonstrated critical thinking and crisis management skills to effectively resolve complex client issues at Standard Chartered, ensuring business operations for 20+ clients. - Utilized Python, SQL, and PySpark to debug and solve Jira tickets, ensuring timely execution and deployment under strict deadlines.

MSc in Data Analytics

Problem Solving, Analytical and Logical Thinking, Attention to detail, Funds, Issue Escalation and Advisory, Financial services, Client query Resolution, Adaptability. Languages: Python, R, SQL. Tools: Salesforce, Case Management Studio, Power BI, SAP, ERP systems, Slack, MS Office, Word, Outlook, Amazon Connect, JIRA, Confluence.

English Hindi

I am currently based in Ireland with Irish visa and with Indian passport