Resume Hospitality in France Paris

Guest Relations & Front Office Executive ERTH – Armed Forces Officers Club & Hotel, Abu Dhabi Nov 2024 – Present • Handpicked to serve high-profile guests, celebrities, and government delegations • Led pre-arrival planning for VIPs, ensuring flawless experiences • Increased guest satisfaction through personalized upselling and strategic upgrades • Resolved sensitive guest issues with diplomacy, protecting brand reputation • Coordinated with departments for seamless execution of complex guest requests • Supported guest experience data tracking and loyalty program updates • Collaborate across departments to optimize the guest experience from arrival to departure Front Office Agent Radisson Rosa Khutor, Russia Jul 2024 – Nov 2024 • Managed multilingual check-ins/outs with precision and warmth • Boosted F&B and room revenue through consistent upselling • Ensured brand standards were met for elite clientele • Supported operations with guest communications and reporting

Voronezh State Pedagogical University B.A. in Pedagogy (English Teaching) — Expected 2026 Voronezh Law College Diploma in Law — 2021

VIP Guest Handling & Personalization: Tailored experiences for VIP guests, ensuring their needs are met with exceptional service and attention to detail. Front Office Operations & Shift Immediate Problem Resolution & Conflict Management: Resolved guest concerns quickly and professionally, ensuring positive outcomes and maintaining guest satisfaction. Luxury Hospitality Standards & Upselling: Delivered service in line with luxury standards Effective Communication & Multicultural Team Collaboration: Demonstrated strong verbal and written communication skills, collaborating seamlessly with diverse teams in a global environment.

Arabic English

Dynamic and results-driven hospitality professional with international 5-star hotel experience in the UAE and Russia. Renowned for delivering top-tier service to elite clientele, including VIPs, dignitaries, and corporate delegations. Adept at anticipating guest needs, managing complex requests, and transforming luxury experiences into quantifiable success. Currently seeking to leverage strong guest engagement and upselling expertise into a full-time sales or business development role within the hospitality or luxury lifestyle sector.