Experience:
February 2022 – November 2024 Dubai Taxi Co-operation (DTC), Dubai, UAE Role: Dispatcher
Coordinator
▪ Manage and coordinated the dispatch of trucks, drivers, and cargo to ensure timely and
efficient delivery
▪ Optimized routes and schedules to minimize delays and maximize productivity
▪ Communicated effectively with drivers, customers, and other stakeholders to resolve issues
and improve service
▪ Maintained accurate records and reports, including dispatch logs, delivery receipts, and
performance metrics
▪ Resolve issues and exceptions, such as delays or missing shipments
▪ Collaborate with other teams, such as customer service and operations, to ensure smooth and
efficient delivery of shipment
▪ Ensure compliance with relevant regulations and company policies
▪ Identify opportunities for process improvements and implement changes to increase efficiency
and customer satisfaction
January 2015 – November 2021 DHL Nigeria, Lagos, Nigeria
Role: Dispatcher
▪ Coordinated pickups and deliveries of packages and freight, ensuring timely and efficient
delivery to customers
▪ Optimized routes and schedules to minimize delays and maximize productivity
▪ Managed driver schedules, assignments, and performance, ensuring awareness of routes and
updates
▪ Provided excellent customer service through proactive communication and issue resolution
▪ Tracked and monitored shipments in real-time, identifying and addressing any issues or delays
▪ Maintained accurate records of shipments, including pickup and delivery times, locations, and
exceptions
▪ Collaborated with cross-functional teams to ensure smooth and efficient delivery of shipments
▪ Demonstrated problem-solving skills, troubleshooting and resolving issues that arose during
the delivery process
▪ Ensured compliance with relevant regulations and company policies
▪ Identified opportunities for process improvements, implementing changes to increase
efficiency and customer satisfaction
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Education:
2007-2011
Nnamdi Azikiwe University, Awka, Nigeria.
B.Sc in Transportation Management
1995- 2000
Oriwu Model College, Ikorodu Lagos, Nigeria.
Senior Secondary School Certificate
