Resume Administration/IT in Kenya Mombasa

IT Department Intern/Volunteer May 2023 – August 2023 Outspan General Hospital Duties and Responsibilities. • Manage network administration tasks, including connecting staff computers, maintaining networks, and overseeing servers. • Provide IT solutions and troubleshooting for hardware and software issues. • Offer exceptional customer service to hospital staff. • Handle the installation, upgrades, and monitoring of software and hardware, including data backup and recovery. • Data base management of all clientele within the hospital. Key Achievements: • I was able to learn and gain experience on the use of Health Management Information System (HMIS) – Sanitas. • I was able to learn on how triage systems are run and maintained. • I had a 98% success in day-to-day troubleshooting issues. • I had and improvement on my team working skills with the coordination during work with my fellow interns, co-workers and supervisors. Technical and Operations Manager January 2023 - April 2023 Rafiki Car Services Duties and Responsibilities • Stock control, ordering and purchasing car accessories. • Supervised and delegated duties within the car service workshop. • Provided IT solutions and troubleshooting for the business. • Ensured excellent customer service and support. • Stock control systems management • Data base management and Cash account management. • Close cash accounts on a daily and give a weekly report on all operational matters. Key Achievements: • I was able to create a template for digital management of the cash account through Excel and had a 100% success in troubleshooting • Maintained a seamless stock control system and maintained supplier relationships. • I was able to supervise 6 staff and ensure smooth running of the business. • I had perfect customer service that allowed retention of both old and new customers. • I was able to negotiate good prices for stock hence reducing total running costs that increased costs. Systems Administrator October 2021 - December 2022 Leisure Lodge Beach Resort and Golf Club Duties and Responsibilities. • Stock Management, keeping records of purchases and stock, ordering and replacing devices. • Managed company systems and servers, including development, implementation, and maintenance. • Network administration, connected staff computers to organizations network, and maintained networks and servers alongside Wi-Fi set up and maintenance. • Creating internal and external communication channels through email management software. • Maintenance of computer hardware, software components and troubleshooting to ensure functionality of hotel systems. • Installed and maintained hotel systems such as OPERA, PROTEL, MICROS Systems, and SUN systems. • Conducted staff training on new incorporated software and other applications. Key Achievements: • I was able to run the IT department as an acting IT Manager for 2 months in the absence of the IT manager and supported the procurement department in food and beverage management and maintenance of stock taking process and system. • I had a 98% success in day-to-day troubleshooting issues. • I had a 100% success in trainings, device installation and network administration duties. • I was able to gain skills in installation and maintenance of hotel systems such as OPERA, PROTEL, MICROS Systems and SUN systems. Stock Controller and Technician June 2020 - August 2020 Apis Gold Limited Duties and Responsibilities. • Maintained and run an efficient stock control system for the company. • Maintained supplier relationships and supervised the procurement process intake and sales. • Managed company systems, including development, implementation, and maintenance of new systems and their maintenance. • Monitored cash flow systems and maintained computer hardware and software and all IT systems. Key Achievements: • I was able to install a functional system for both IT and stock control and management functions. • I was able to run the IT and stock dockets

University of Embu September 2017 - April 2021 Bachelor of Science in Information Technology, Second Class Honors`, Lower Division Utumishi Boys ' High School February 2013 - December 2016 Kenya Certificate of Secondary Education, B Plain. Nyeri Primary School 2009 - 2012 Kenya Certificate of Primary Education (KCPE) Nyeri Good Shepherd Academy 2008-2001

OTHER PROFFESIONAL COURSES. E-Mobilis Institute of Technology April 2018 - June 2018 Web and Android Development and Java Programming. E-Mobilis Institute of Technology June - August 2018 Python Programming.

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