Resume Customer Service Representative / Front Desk in Canada Toronto

As a talented individual with a burning passion for providing excellent Customer Service experience to your respective clients and customers. I can multi-task and provide timely and accurate responses regarding all kinds of inquiries, requests, and complaints. And as a self-motivated and result-driven person, I always devote myself to make the best out of everything that I do. Given the following qualifications that I possess, I believe that I can do the job accordingly especially by means of communicating properly and understanding the instructions or tasks given to me: * Experienced CSR for five years within two different Companies in high-volume call centers. (Convergys and Sykes Asia) * Handled Financial and Life Insurance Account for US-based clients and customers. * Can handle Inbound/Outbound Calls and also a Face to Face interaction with clients and customers. * Knowledgeable in using Microsoft Office Tools. * Chosen to assist and teach new agents of what procedure to follow. * Perfect Attendance and 0% Absenteeism. * Was entitled as the most effective agent to register customers' accounts in our system using Salesforce. * Had an experience being a Recruiter and was on top of the class during our training. * Am very keen on details, a fast learner, and observant too. CONVERGYS PHILIPPINES SERVICES CORPORATION Convergys One Building Ayala Avenue, Makati City Customer Service Representative II August 26, 2014 – October 13, 2017 SYKES ASIA Glorietta 1, Makati City Customer Service Representative January 08, 2018 – January 01, 2020 PSG GLOBAL SOLUTIONS 6788 SCB Ayala Avenue, Makati City Senior Recruiter January 20, 2020 – September 16, 2020

College Undergraduate - 4th Year

I have excellent communication skills. I can communicate and write well in English. I am self-motivated and capable of working on several tasks at once. I can also work properly under pressure. Willing to learn and very patient. And I also know how to use Microsoft Office (MS Excel, MS Word, MS PowerPoint).

-

For Contact References: Ms. Grazzia Torres Recruiter PSG Global Solutions Cell #: ...91 Ms. Liezel Rivera Customer Service Representative Concentrix Cell #: ...58