Experience:
Front Office & Guest Services Assistant
AAR Insurance Company, Nairobi, Kenya February 2024 – February 2025
• Managed a high volume of client interactions daily, achieving a 98% customer satisfaction rating.
• Scheduled meetings, maintained visitor logs, and coordinated daily front desk operations.
• Assisted walk-in guests and clients with accurate information and swift service.
• Developed strong interpersonal rapport with vendors, guests, and team members.
Customer Service Representative
Pioneer Assurance Company, Nairobi, Kenya December 2022 – November 2023
• Responded to over 50 inquiries daily via phone, email, and face-to-face, ensuring a warm and professional client experience.
• Consistently exceeded service level expectations, reducing resolution time by 30%.
• Awarded “Best Customer Support Agent – 2022” for outstanding service.
Financial Analyst Intern
Trident Insurance Company, Nairobi, Kenya October 2021 – July 2022
• Supported general ledger entries, audit preparation, and vendor management tasks.
• Developed Excel templates for budget tracking and reconciliations, reducing errors by 20%.
• Conducted cost-benefit analyses that led to a 10% reduction in operational expenses.
Education:
Bachelor of Commerce (Accounting & Finance)
Mount Kenya University – Nairobi, Kenya Expected - December 2025
Diploma in Business Management
Mount Kenya University – Nairobi, Kenya Completed – December 2021
Skills:
• Guest Relations & Front Office Support
• Concierge & Reservation Management
• Fluent in English; basic Mandarin
• Calendar Management & Travel Booking
• Microsoft Office Suite & CRM Systems
• Excellent Verbal & Written Communication
• High Emotional Intelligence and Professional Demeanor
Additionally:
Visa Sponsorship: Open to H-1B
Available to relocate
