Resume ADMINISTRATIVE ASSISTANT in USA Atlanta

Administrative Assistant AAR Insurance Company, Nairobi, Kenya February 2024 – February 2025 • Coordinated day-to-day office operations, including scheduling, filing, and supply management. • Used Microsoft Excel and Word to generate reports, draft client documents, and track correspondence. • Managed over 50 incoming/outgoing emails daily using Microsoft Outlook; maintained contact databases. • Supported department heads in preparing policy documents and organizing office files. • Improved office documentation accuracy and filing efficiency by 30%. Office & Customer Support Assistant Pioneer Assurance Company, Nairobi, Kenya December 2022 – November 2023 • Handled front-desk communications, visitor coordination, and internal memo drafting. • Assisted with onboarding documentation, client registration, and internal meeting scheduling. • Prepared internal reports and maintained record logs with high attention to accuracy. • Supported marketing team by formatting newsletters and internal announcements using Canva and MS Word. Financial Analyst Intern Trident Insurance Company, Nairobi, Kenya October 2021 – July 2022 • Supported general ledger entries, audit preparation, and vendor management tasks. • Developed Excel templates for budget tracking and reconciliations, reducing errors by 20%. • Conducted cost-benefit analyses that led to a 10% reduction in operational expenses.

Bachelor of Commerce (Accounting & Finance) Mount Kenya University – Nairobi, Kenya Expected - December 2025 Diploma in Business Management Mount Kenya University – Nairobi, Kenya Completed – December 2021

• Microsoft Excel, Outlook, Word (Advanced) • Office & Calendar Management • Document Preparation & Filing • Customer & Vendor Communication • Real Estate Admin (Basic familiarity) • Organizational & Time Management • Data Entry & CRM Software • Basic Marketing/Design Tools (Canva, Google Slides)

English

• Language: English, Mandarin • Certification: Business Analyst Certification, Six Sigma Certification, Data Science and Analytics Certification, Advanced Microsoft Excel Certification, Customer Service Excellence Certification. •Willing to Relocate: Yes