Experience:
WorkExperience Global Pharmaceuticals (Pvt) Ltd—Manager Administration– (Jan 2025- Present) Factory Administration: Managing overall administration for a workforce of over 800 employees, ensuring smooth operations and compliance with organizational standards. Bulk Hiring: Overseeing large-scale recruitment processes, including talent acquisition, screening, interviewing, and onboarding, to meet organizational staffing needs. Security Management: Implemented and enforced security protocols, conducted risk assessments, and ensured compliance with safety regulations to maintain a secure working environment. Facility Management: Led the upkeep and maintenance of office and factory facilities, ensuring a clean, safe, and wellmaintained workplace. EmployeeEngagement: Developed and executed programs to foster a positive workplace culture, improving employee satisfaction and retention. Compliance & Policies: Ensured adherence to company policies and regulatory requirements across all administrative functions. Vendor & Contract Management: Negotiated and managed contracts with vendors and service providers to ensure cost-effective and high-quality services. Ecolean—Manager Procurement & Administration (Asia South & Middle East)– (Aug 2023 Till Oct 2024) Procurement Strategy: Developed and executed cost-effective procurement strategies to meet quality standards and operational requirements. Supplier and Vendor Management: Sourced, evaluated, and negotiated with suppliers, building long-term partnerships for reliable and competitive service. Stakeholder Collaboration: Coordinated with internal teams to align procurement and administration withbusiness needs, ensuring timely and efficient service. Security & Premises Management: Led security initiatives for premises and personnel, overseeing access control, surveillance, and the overall upkeep of facilities to maintain a secure, safe, and operationally efficient environment. Risk Assessment and Compliance: Conducted security audits and enforced protocols to safeguard assets, fostering a culture of security awareness through staff training. Facilities and Maintenance: Managed office facilities’ upkeep, ensuring a clean, safe, and well-maintained workplace aligned with operational standards. HumanResource Servedasthefirst touch point of HR for employees, providing support and ensuring a seamless experience. Plannedandexecuted employee engagement programsto foster a positive workplace culture. Ledtheonboardingandoffboarding processes, ensuring smooth transitions and alignment with company policies. Managedtalentacquisition, including screening, interviewing, and hiring, with a focus on finding the best fit for organizational needs. Conductedsalary negotiations to attract and retain top talent while maintaining budget alignment. Ufone—Regional Manager Retail Sales & Customer Operations (May 2004–Oct 2022) Progressed through diverse roles at Pak Telecom Mobile Ltd (Ufone), spanning Customer Operations and Retail Sales, culminating in the role of Regional Manager Retail Sales & Distribution. • Customer Operations Experience: ManagedCall Center Operations including Inbound, Outbound, Support Center, and Quality Assurance functions. Promoted to Assistant Manager, leading teams to achieve performance targets, optimize processes, and deliver exceptional customer service. Led Business Center Operations, managing teams of Business Center Managers. Oversaw revenue achievement, service quality, hiring, training, and maintenance of centers. Launched initiatives like the Voice of Customer program to enhance customer satisfaction and align services with client expectations. • Regional Manager Retail Role: Managed a business of PKR 150 million, overseeing Indirect Sales, Alternate Sales, Trade Marketing, and Sales Operations teams. Supervised 20 franchises and a sales force of 50, driving regional growth and operational efficiency.
Skills:
Sales & Retail Sales- Administration & Facility Management- Procurement & Vendor Negotiation- Talent Acquisition & HR Support- Security Management & Compliance- Customer Service & Sales Strategy- Business Expansion & Market Penetration
